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United States Postal Service
From Wikipedia, the free encyclopedia
"United States Post Office" redirects here. For individual post offices, see List of United States Post Offices.
"USPS" redirects here. For the non-profit boating safety and education organization, see United States Power Squadrons.
United States Postal Service
Logo used since 1993
Agency overview
FormedJuly 1, 1971; 44 years ago
Washington, D.C.[1]
TypeIndependent
Headquarters475 L'Enfant Plaza SW
Washington, D.C. 20260-0004
Employees617,254 (486,822 career, 130,432 non-career) as of February 17, 2015[2]
Agency executives
Key document
Websitewww.USPS.com
The full eagle logo, used in various versions from 1970 to 1993

The United States Postal Service, also known as the Post OfficeU.S. Mail, orPostal Service, often abbreviated as USPS, is an independent agency of the United States federal government responsible for providing postal service in the United States. It is one of the few government agenciesexplicitly authorized by the United States Constitution.

The U.S. Mail traces its roots to 1775 during the Second Continental Congress, whereBenjamin Franklin was appointed the firstpostmaster general. The Post Office Department was created in 1792 from Franklin's operation, elevated to a cabinet-level department in 1872, and transformed in 1971 into the U.S. Postal Service as an independent agency under the Postal Reorganization Act.

The USPS employed 617,254 workers (as of February 2015) and operated 211,264 vehicles in 2014. The USPS is the operator of the largest civilian vehicle fleet in the world.[2] The USPS is legally obligated to serve all Americans, regardless of geography, at uniform price and quality. The USPS has exclusive access toletter boxes marked "U.S. Mail" and personal letterboxes in the United States, but still competes against privatepackage delivery services, such as UPS and has part use with FedEx Express.[3]

The USPS has not directly received taxpayer-dollars since the early 1980s with the exception of subsidies for costs associated with the disabled and overseas voters.[4]Since the 2006 all-time peak mail volume,[5] after which Congress passed the Postal Accountability and Enhancement Act,[6] (which mandated $5.5 billion per year to be paid into an account to fully prefund employee retirement health benefits, a requirement exceeding that of other government and private organizations [7]), revenue dropped sharply due to recession-influenced[8] declining mail volume,[9] prompting the postal service to look to other sources of revenue while cutting costs to reduce its budget deficit.[10] The USPS lost US$5.5 billion in fiscal 2014, and its revenue was US$67.8 billion.[11]

Contents   

History[edit]Foundations[edit]
Running pony logo used by theU.S. Post Office Department before the creation of the USPS

In the early years of the North American colonies, many attempts were made to initiate a postal service. These early attempts were of small scale and usually involved a colony, Massachusetts Bay Colony for example, setting up a location in Boston where one could post a letter back home to England. Other attempts focused on a dedicated postal service between two of the larger colonies, such as Massachusetts and Virginia, but the available services remained limited in scope and disjointed for many years. For example, informal independently-run postal routes operated in Bostonas early as 1639, with a Boston to New York Cityservice starting in 1672.

A central postal organization came to the colonies in 1691, when Thomas Neale received a 21-year grant from the British Crown for a North American Postal Service. On February 17, 1691, a grant of letters patent from the joint sovereigns, William and Mary, empowered him:

"to erect, settle, and establish within the chief parts of their majesties' colonies and plantations in America, an office or offices for receiving and dispatching letters and pacquets, and to receive, send, and deliver the same under such rates and sums of money as the planters shall agree to give, and to hold and enjoy the same for the term of twenty-one years." 

The patent included the exclusive right to establish and collect a formal postal tax on official documents of all kinds. The tax was repealed a year later. Neale appointed Andrew Hamilton, Governor of New Jersey, as his deputy postmaster. The first postal service in America commenced in February 1692. Rates of postage were fixed and authorized, and measures were taken to establish a post office in each town in VirginiaMassachusetts and the other colonies soon passed postal laws, and a very imperfect post office system was established. Neale's patent expired in 1710, when Parliament extended the English postal system to the colonies. The chief office was established in New York City, where letters were conveyed by regular packets across the Atlantic.

Before the Revolution, there was only a trickle of business or governmental correspondence between the colonies. Most of the mail went back and forth to counting houses and government offices in London. The Revolution made Philadelphia, the seat of the Continental Congress, the information hub of the new nation. News, new laws, political intelligence, and military orders circulated with a new urgency, and a postal system was necessary. Journalists took the lead, securing post office legislation that allowed them to reach their subscribers at very low cost, and to exchange news from newspapers between the thirteen states. Overthrowing the London-oriented imperial postal service in 1774-1775, printers enlisted merchants and the new political leadership, and created new postal system.[13] The United States Post Office (USPO) was created on July 26, 1775, by decree of the Second Continental Congress.[1] Benjamin Franklin headed it briefly.

Before the Revolution, individuals like Benjamin Franklin and William Goddard were the colonial postmasters who managed the mails then and were the general architects of a postal system that started out as an alternative to the Crown Post.

The official post office was created in 1792 as the Post Office Department (USPOD). It was based on the Constitutional authority empowering Congress "To establish post offices andpost roads". The 1792 law provided for a greatly expanded postal network, and served editors by charging newspapers an extremely low rate. The law guaranteed the sanctity of personal correspondence, and provided the entire country with low-cost access to information on public affairs, while establishing a right to personal privacy. 

Rufus Easton was appointed by Thomas Jefferson first postmaster of St. Louis under the recommendation of Postmaster General Gideon Granger. Rufus Easton was the first postmaster and built the first post office west of the Mississippi. At the same time Easton was appointed by Thomas Jefferson, judge of Louisiana Territory, the largest territory in North America. Bruce Adamson wrote that: "Next to Benjamin Franklin, Rufus Easton was one of the most colorful people in United States Postal History." It was Easton who educated Abraham Lincoln's Attorney General, Edward Bates. In 1815 Edward Bates moved into the Easton home and lived there for years at Third and Elm. Today this is the site of the Jefferson Memorial Park. In 1806 Postmaster General Gideon Granger wrote a three-page letter to Easton, begging him not to partake in a duel with vice-president Aaron Burr. Two years earlier it was Burr who had shot and killed Alexander Hamilton. Many years later in 1852, Easton's son, Major-General Langdon Cheves Easton, was commissioned by William T. Sherman, at Fort Union to delivery a letter to Independence, Missouri. Sherman wrote: “In the Spring of 1852, General Sherman mentioned that the quartermaster, Major L.C. Easton, at Fort Union, New Mexico, had occasion to send some message east by a certain date, and contracted with Aubrey to carry it to the nearest post office (then Independence, Missouri), making his compensation conditional on the time consumed. He was supplied with a good horse, and an order on the outgoing trains for exchange. Though the whole route was infested with hostile Indians, and not a house on it, Aubrey started alone with his rifle. He was fortunate in meeting several outward-bound trains, and thereby made frequent changes of horses, some four or five, and reached Independence in six days, having hardly rested or slept the whole way." 

To cover long distances, the Post Office used a hub-and-spoke system, with Washington as the hub and chief sorting center. By 1869, with 27,000 local post offices to deal with, it had changed to sorting mail en route in specialized railroad mail cars, called Railway Post Offices, or RPOs. The system of postal money orders began in 1864. Free mail delivery began in the larger cities in 1863.  

19th century 

The postal system played a crucial role in national expansion. It facilitated expansion into the West by creating an inexpensive, fast, convenient communication system. Letters from early settlers provided information and boosterism to encourage increased migration to the West, helped scattered families stay in touch and provide assistance, assisted entrepreneurs in finding business opportunities, and made possible regular commercial relationships between merchants in the west and wholesalers and factories back east. The postal service likewise assisted the Army in expanding control over the vast western territories. The widespread circulation of important newspapers by mail, such as the New York Weekly Tribune, facilitated coordination among politicians in different states. The postal service helped integrate established areas with the frontier, creating a spirit of nationalism and providing a necessary infrastructure. 

The Post Office in the 19th century was a major source of federal patronage. Local postmasterships were rewards for local politicians—often the editors of party newspapers. About 3/4 of all federal civilian employees worked for the Post Office. In 1816 it employed 3341 men, and in 1841, 14,290. The volume of mail expanded much faster than the population, as it carried annually 100 letters and 200 newspapers per 1000 white population in 1790, and 2900 letters and 2700 newspapers per thousand in 1840. 

The Post Office Department was enlarged during the tenure of President Andrew Jackson. As the Post Office expanded, difficulties were experienced due to a lack of employees and transportation. The Post Office's employees at that time were still subject to the so-called "spoils" system, where faithful political supporters of the executive branch were appointed to positions in the post office and other government corporations as a reward for their patronage. These appointees rarely had prior experience in postal service and mail delivery. This system of political patronage was replaced in 1883, after passage of thePendleton Civil Service Reform Act 

Ten years before waterways were declared post roads in 1823, the Post Office used steamboats to carry mail between post towns where no roads existed.    Once it became clear that the postal system in the United States needed to expand across the entire country, the use of the railroad to transport the mail was instituted in 1832, on one line in Pennsylvania.  All railroads in the United States were designated as post routes, after passage of the Act of July 7, 1838. Mail service by railroad increased rapidly thereafter. 

Benjamin Franklin ~ George Washington ~The First U.S. Postage StampsIssued 1847The first stamp issues were authorized by an act of Congress and approved on March 3, 1847.  The earliest known use of the Franklin 5¢ is July 7, 1847, while the earliest known use of the Washington 10¢ is July 2, 1847. Remaining in postal circulation for only a few years, these issues were declared invalid for postage on July 1, 1851. 

An Act of Congress provided for the issuance of stamps on March 3, 1847, and the Postmaster General immediately let a contract to the New York City engraving firm of Rawdon, Wright, Hatch, and Edson. The first stamp issue of the U.S. was offered for sale on July 1, 1847, in New York City, with Boston receiving stamps the following day and other cities thereafter. The 5-cent stamp paid for a letter weighing less than 1 oz (28 g) and traveling less than 300 miles, the 10-cent stamp for deliveries to locations greater than 300 miles, or twice the weight deliverable for the 5-cent stamp.

In 1847, the U.S. Mail Steamship Companyacquired the contract which allowed it to carry the U.S. mails from New York, with stops in New Orleans and Havana, to the Isthmus of Panama for delivery in California. The same year, the Pacific Mail Steamship Company had acquired the right to transport mail under contract from the United States Government from the Isthmus of Panama to California. In 1855, William Henry Aspinwall completed the Panama Railway, providing rail service across the Isthmus and cutting to three weeks the transport time for the mails, passengers and goods to California. This remained an important route until the completion of the transcontinental railroad in 1869. Railroad companies greatly expanded mail transport service after 1862, and theRailway Mail Service was inaugurated in 1869. 

Rail cars designed to sort and distribute mail while rolling were soon introduced.  RMS employees sorted mail "on-the-fly" during the journey, and became some of the most skilled workers in the postal service. An RMS sorter had to be able to separate the mail quickly into compartments based on its final destination, before the first destination arrived, and work at the rate of 600 pieces of mail an hour. They were tested regularly for speed and accuracy. 

Parcel Post service began with the introduction of International Parcel Post between the USA and foreign countries in 1887.[  That same year, the U.S. Post Office (predecessor of the USPS) and the Postmaster General of Canada established parcel-post service between the two nations.  A bilateral parcel-post treaty between the independent (at the time) Kingdom of Hawaii and the USA was signed on 19 December 1888 and put into effect early in 1889.  Parcel-post service between the USA and other countries grew with the signing of successive postal conventions and treaties. While the Post Office agreed to deliver parcels sent into the country under the UPU treaty, it did not institute a domestic parcel-post service for another twenty-five years. 

20th century 

The advent of Rural Free Delivery (RFD) in the U.S. in 1896, and the inauguration of a domestic parcel post service by Postmaster General Frank H. Hitchcock in 1913, greatly increased the volume of mail shipped nationwide, and motivated the development of more efficient postal transportation systems.  Many rural customers took advantage of inexpensive Parcel Post rates to order goods and products from businesses located hundreds of miles away in distant cities for delivery by mail.  From the 1910s to the 1960s, many college students and others used parcel post to mail home dirty laundry, as doing so was less expensive than washing the clothes themselves. 

After four-year-old Charlotte May Pierstorff was mailed from her parents to her grandparents in Idaho in 1914, mailing of people was prohibited.  In 1917, the Post Office imposed a maximum daily mailable limit of two hundred pounds per customer per day after a business entrepreneur, W.H. Coltharp, used inexpensive parcel-post rates to ship more than eighty thousand masonry bricks some four hundred seven miles via horse-drawn wagon and train for the construction of a bank building in Vernal, Utah

The advent of parcel post also led to the growth of Mail order businesses that substantially increased rural access to modern goods over what was typically stocked in local general stores.

Historic Mineral Wells, Texas post office built between 1911 and 1913

In 1912, carrier service was announced for establishment in towns of second and third class with $100,000 appropriated by Congress.  From January 1, 1911, until July 1, 1967, the United States Post Office Department operated the United States Postal Savings System. An Act of Congress of June 25, 1910, established the Postal Savings System in designated Post Offices, effective January 1, 1911. The legislation aimed to get money out of hiding, attract the savings of immigrants accustomed to the postal savings system in their native countries, provide safe depositories for people who had lost confidence in banks, and furnish more convenient depositories for working people. The law establishing the system directed the Post Office Department to redeposit most of the money in the system in local banks, where it earned 2.5 percent interest.

The system paid 2-percent interest per year on deposits. The half percent difference in interest was intended to pay for the operation of the system. Certificates were issued to depositors as proof of their deposit. Depositors in the system were initially limited to hold a balance of $500, but this was raised to $1,000 in 1916 and to $2,500 in 1918. The initial minimum deposit was $1. In order to save smaller amounts for deposit, customers could purchase a 10-cent postal savings card and 10-cent postal savings stamps to fill it. The card could be used to open or add to an account when its value, together with any attached stamps, amounted to one or more dollars, or it could be redeemed for cash. At its peak in 1947, the system held almost $3.4 billion in deposits, with more than four million depositors using 8,141 postal units.[34]

The United States Postal Service played a role during World War I, enacting the Espionage and Trading with the Enemy Acts. Also monitoring foreign mail and acting as counter-espionage to help secure allied victory. 

On August 12, 1918, the Post Office Department took over airmail service from the United States Army Air Service (USAAS). Assistant Postmaster General, Otto Praeger, appointedBenjamin B. Lipsner to head the civilian-operated Air Mail Service. One of Lipsner's first acts was to hire four pilots, each with at least 1,000 hours flying experience, paying them an average of $4,000 per year ($62.9 thousand today). The Post Office Department used mostly World War I military surplus de Havilland DH-4 aircraft.

During 1918, the Post Office hired an additional 36 pilots. In its first year of operation, the Post Office completed 1,208 airmail flights with 90 forced landings. Of those, 53 were due to weather and 37 to engine failure. By 1920, the Air Mail service had delivered 49 million letters.  Domestic air mail became obsolete in 1975, and international air mail in 1995, when the USPS began transporting First-Class mail by air on a routine basis.

The Post Office was one of the first government departments to regulate obscene materials on a national basis. When the U.S. Congress passed the Comstock laws of 1873, it became illegal to send through the U.S. mail any material considered obscene or indecent, or which promoted abortion issues, birth control, or alcohol consumption. 

On March 18, 1970, postal workers in New York City — upset over low wages and poor working conditions, and emboldened by the Civil Rights movement — organized a strikeagainst the United States government. The strike initially involved postal workers in only New York City, but it eventually gained support of over 210,000 United States Post Office Department workers across the nation. While the strike ended without any concessions from the Federal government, it did ultimately allow for postal worker unions and the government to negotiate a contract which gave the unions most of what they wanted, as well as the signing of the Postal Reorganization Act by President Richard Nixon on August 12, 1970. The Act replaced the cabinet-level Post Office Department with the independent United States Postal Service, and took effect on July 1, 1971.

Current operations[edit]
USPS service delivery truck

The United States Postal Service employs some 617,000 workers, making it the third-largest civilian employer in the United States behind the federal government and Wal-Mart.  In a 2006 U.S. Supreme Court decision, the Court noted: "Each day, according to the Government's submissions here, the United States Postal Service delivers some 660 million pieces of mail to as many as 142 million delivery points."  As of 2014, the USPS operates 31,000 post offices and locations in the U.S., and delivers 155 billion pieces of mail annually. 

The USPS operates one of the largest civilian vehicle fleets in the world, with an estimated 211,264 vehicles,  the majority of which are the easily identified Chevrolet/Grumman LLV(Long-Life Vehicle), and the newer Ford/Utilimaster FFV (Flex-Fuel Vehicle), originally also referred to as the "CRV" (Carrier Route Vehicle). It is by geography and volume the globe's largest postal system, delivering 40% of the world's mail.  For every penny increase in the national average price of gasoline, the USPS spends an extra $8 million per year to fuel its fleet. 

The number of gallons of fuel used in 2009 was 444 million, at a cost of US$1.1 billion.  The fleet is notable in that many of its vehicles are right-hand drive, an arrangement intended to give drivers the easiest access to roadside mailboxes. Some Rural Letter Carriers use personal vehicles. Standard postal-owned vehicles do not have license plates. These vehicles are identified by a seven digit number displayed on the front and rear.

A fleet of post office vehicles at the James Griffith Station in Spring Branch, Houston

The Department of Defense and the USPS jointly operate a postal system to deliver mail for the military; this is known as the Army Post Office (forArmy and Air Force postal facilities) and the Fleet Post Office (for NavyMarine Corps and Coast Guard postal facilities).

In February 2013, the Postal Service announced that on Saturdays it would only deliver packages, mail-order medicines, Priority Mail, and Express Mail, effective August 10, 2013.  However, this change was reversed by federal law in theConsolidated and Further Continuing Appropriations Act, 2013. They now deliver packages on Sunday for Amazon.comonly. 

Five-year plans 
This section is outdatedPlease update this article to reflect recent events or newly available information. (April 2014)

In October 2008, the Postal Service released Vision 2013,  a five-year plan required by law starting in 1993.  One planned improvement is the introduction of the Intelligent Mail Barcode, which will allow pieces of mail to be tracked through the delivery system, as competitors like UPS and FedEx currently do.

Initiatives 

In 2011, numerous media outlets reported that the USPS was going out of business.   The USPS's strategy came under fire as new technologies emerged and the USPS was not finding ways to generate new sources of revenue. 

Budget 

In 2014, the Postal Service collected $67.8 billion in revenue. 

Revenue decline and planned cuts 

In 2012, the USPS had its fifth straight annual operating loss, in the amount of $15.7 billion, of which $11.1 billion was the accrual of unpaid mandatory retiree health payments. 

Declining mail volume 

First Class mail volume peaked in 2001  and has declined 29% from 1998 to 2008, due to the increasing use of email and the World Wide Web for correspondence and business transactions. 

FedEx and United Parcel Service (UPS) directly compete with USPS Express Mail and package delivery services, making nationwide deliveries of urgent letters and packages.

Lower volume means lower revenues to support the fixed commitment to deliver to every address once a day, six days a week. According to an official report on November 15, 2012, the U.S. Postal Service lost $15.9 billion its 2012 fiscal year. 

Internal streamlining and delivery slowdown 

In response, the USPS has increased productivity each year from 2000 to 2007,  through increased automation, route re-optimization, and facility consolidation.  Despite these efforts, the organization saw an $8.5 billion budget shortfall in 2010,  and was losing money at a rate of about $3 billion per quarter in 2011. 

On December 5, 2011 the USPS announced it would close more than half of its mail processing centers, eliminate 28,000 jobs and reduce overnight delivery of First-Class Mail. This will close down 252 of its 461 processing centers.  (At peak mail volume in 2006, the USPS operated 673 facilities.)  As of May 2012, the plan was to start the first round of consolidation in summer 2012, pause from September to December, and begin a second round in February 2014; 80% of first class mail would still be delivered overnight through the end of 2013.  New delivery standards were issued in January 2015, and the majority of single-piece (not presorted) first-class mail is now being delivered in two days instead of one.  Large commercial mailers can still have first-class mail delivered overnight if delivered directly to a processing center in the early morning, though as of 2014 this represented only 11% of first-class mail.  Unsorted first-class mail will continued to be delivered anywhere in the contiguous United States within three days. 

Post office closures 

In July 2011, the USPS announced a plan to close about 3,700 small post offices. Various representatives in Congress protested, and the Senate passed a bill that would have kept open all post offices further than 10 miles from the next office.[62] In May 2012, the service announced it had modified its plan. Instead, rural post offices would remain open with reduced retail hours (some as little as two hours per day) unless there was a community preference for a different option.  In a survey of rural customers, 20% preferred the "Village Post Office" replacement (where a nearby private retail store would provide basic mail services with expanded hours), 15% preferred merger with another Post Office, and 11% preferred expanded rural delivery services.  Approximately 40% of postal revenue already comes from online purchases or private retail partners including WalmartStaples,Office DepotWalgreensSam's ClubCostco, and grocery stores.  The National Labor Relations Board agreed to hear the American Postal Workers Union's arguments that these counters should be manned by postal employees who earn far more and have "a generous package of health and retirement benefits". 

Elimination of Saturday delivery averted 

On January 28, 2009, Postmaster General John E. Potter testified before the Senate that, if the Postal Service could not readjust its payment toward the contractually funding earned employee retiree health benefits, as mandated by the Postal Accountability & Enhancement Act of 2006,   the USPS would be forced to consider cutting delivery to five days per week during June, July, and August.

H.R. 22, addressing this issue, passed the House of Representatives and Senate and was signed into law on September 30, 2009.  However, Postmaster General Potter continued to advance plans to eliminate Saturday mail delivery. 

On June 10, 2009, the National Rural Letter Carriers' Association (NRLCA) was contacted for its input on the USPS's current study of the impact of five-day delivery along with developing an implementation plan for a five-day service plan. A team of Postal Service headquarters executives and staff has been given a time frame of sixty days to complete the study. The current concept examines the impact of five-day delivery with no business or collections on Saturday, with Post Offices with current Saturday hours remaining open.

On Thursday, April 15, 2010, the House Committee on Oversight and Government Reform held a hearing to examine the status of the Postal Service and recent reports on short and long term strategies for the financial viability and stability of the USPS entitled "Continuing to Deliver: An Examination of the Postal Service's Current Financial Crisis and its Future Viability." At which, PMG Potter testified that by the year 2020, the USPS cumulative losses could exceed $238 billion, and that mail volume could drop 15 percent from 2009 

In February 2013, the USPS announced that in order to save about $2 billion per year, Saturday delivery service would be discontinued except for packages, mail-order medicines, Priority Mail, Express Mail, and mail delivered to Post Office boxes, beginning August 10, 2013.   However the Consolidated and Further Continuing Appropriations Act, 2013, passed in March, reversed the cuts to Saturday delivery. 

Retirement funding and payment defaults 

The Postal Accountability and Enhancement Act of 2006 (PAEA)  obligates the USPS to fund the present value of earned retirement obligations (essentially past promises which have not yet come due) within a ten-year time span. In contrast, private businesses in the United States have no legal obligation to pay for retirement costs at promise-time rather than retirement-time, but about one quarter do. 

The Office of Personnel Management (OPM) is the main bureaucratic organization responsible for the human resources aspect of many federal agencies and their employees. The PAEA created the Postal Service Retiree Health Benefit Fund (PSRHB) after Congress removed the Postal Service contribution to the Civil Service Retirement System (CSRS). Most other employees that contribute to the CSRS have 7% deducted from their wages. 

On September 30, 2014, the USPS failed to make $5.7 billion payment on this debt, the fourth such defaulted payment.

Rate increases 

Congress has limited rate increases for First-Class Mail to the cost of inflation, unless approved by the Postal Regulatory Commission.  A 3¢ surcharge above inflation increased the 1 oz (28 g) rate to 49¢ in January, 2014, but this was approved by the Commission for two years only. 

Reform packages, delivery changes, and alcohol delivery 

Comprehensive reform packages considered in the 113th Congress include S.1486[78] and H.R.2748.[79] These include the efficiency measure, supported by Postmaster General Patrick Donahoe [80] of ending door-to-door delivery of mail for some or most of the 35 million addresses that currently receive it, replacing that with either curbside boxes or nearby "cluster boxes". This would save $4.5 billion per year out of the $30 billion delivery budget; door-to-door city delivery costs annually on average $353 per stop, curbside $224, and cluster box $160 (and for rural delivery, $278, $176, and $126, respectively).[81][82]

S.1486,[83] also with the support of Postmaster Donahoe,[84] would also allow the USPS to ship alcohol in compliance with state law, from manufacturers to recipients with ID to show they are over 21. This is projected to raise approximately $50 million per year.[84] (Shipping alcoholic beverages is currently illegal under 18 U.S.C. § 1716(f).)

In 2014, the Postal Service was requesting reforms to worker's compensation, moving from a pension to defined contribution retirement savings plan, and paying senior retiree health care costs out of Medicare funds, as is done for private-sector workers.[85]

Governance and organization 
USPS headquarters at L'Enfant Plaza in Washington, D.C.

The Board of Governors of the United States Postal Service sets policy, procedure, and postal rates for services rendered, and has a similar role to a corporate board of directors. Of the eleven members of the Board, nine are appointed by the President and confirmed by the United States Senate (see 39 U.S.C. § 202). The nine appointed members then select the United States Postmaster General, who serves as the board's tenth member, and who oversees the day-to-day activities of the service as Chief Executive Officer (see 39 U.S.C. §§ 202203). The ten-member board then nominates a Deputy Postmaster General, who acts as Chief Operating Officer, to the eleventh and last remaining open seat.

The independent Postal Regulatory Commission (formerly the Postal Rate Commission) is also controlled by appointees of the President confirmed by the Senate. It oversees postal rates and related concerns, having the authority to approve or reject USPS proposals.

The USPS is often mistaken for a government-owned corporation (e.g., Amtrak) because it operates much like a business, but as noted above, it is legally defined as an "independent establishment of the executive branch of the Government of the United States", (39 U.S.C. § 201) as it is controlled by Presidential appointees and the Postmaster General. As a quasi-governmental agency, it has many special privileges, including sovereign immunityeminent domain powers, powers to negotiate postal treaties with foreign nations, and an exclusive legal right to deliver first-class and third-class mail. Indeed, in 2004, the U.S. Supreme Court ruled in a unanimous decision that the USPS was not a government-owned corporation, and therefore could not be sued under the Sherman Antitrust Act.[86]

The U.S. Supreme Court has also upheld the USPS's statutory monopoly on access to letter boxes against a First Amendment freedom of speech challenge; it thus remains illegal in the U.S. for anyone, other than the employees and agents of the USPS, to deliver mailpieces to letter boxes marked "U.S. Mail."[87]

The Postal Service also has a Mailers' Technical Advisory Committee and local Postal Customer Councils, which are advisory and primarily involve business customers.[88]

Universal service obligation and monopoly status 
This section needs additional citations for verification.Relevant discussion may be found on the talk page. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. (November 2011)

Article I, section 8, Clause 7 of the United States Constitution grants Congress the power to establish post offices and post roads, which has been interpreted as a de facto Congressional monopoly over the delivery of first class residential mail - which has been defined as non-urgent residential letters (not packages). Accordingly, no other system for delivering first class residential mail – public or private – has been tolerated, absent Congress's consent. 

The mission of the Postal Service is to provide the American public with trusted universal postal service. While not explicitly defined, the Postal Service's universal service obligation(USO) is broadly outlined in statute and includes multiple dimensions: geographic scope, range of products, access to services and facilities, delivery frequency, affordable and uniform pricing, service quality, and security of the mail. While other carriers may claim to voluntarily provide delivery on a broad basis, the Postal Service is the only carrier with alegal obligation to provide all the various aspects of universal service. 

Proponents of universal service principles claim that since any obligation must be matched by the financial capability to meet that obligation, the postal monopoly was put in place as a funding mechanism for the USO, and it has been in place for over a hundred years. It consists of two parts: the Private Express Statutes (PES) and the mailbox access rule. The PES refers to the Postal Service's monopoly on the delivery of letters, and the mailbox rule refers to the Postal Service's exclusive access to customer mailboxes. 

Proponents of universal service principles further claim that eliminating or reducing the PES or mailbox rule would have an impact on the ability of the Postal Service to provide affordable universal service. If, for example, the PES and the mailbox rule were to be eliminated, and the USO maintained, then either billions of dollars in tax revenues or some other source of funding would have to be found. 

Some proponents[by whom?] of universal service principles suggest that private communications that are protected by the veil of government promote the exchange of free ideas and communications. This separates private communications from the ability of a private for-profit or non-profit organization to corrupt. Security for the individual is in this way protected by the United States Post Office, maintaining confidentiality and anonymity, as well as government employees being much less likely to be instructed by superiors to engage in nefarious spying  It is seen by some[by whom?] as a dangerous step to extract the universal service principle from the post office, as the untainted nature of private communications is preserved as assurance of the protection of individual freedom of privacy.

Critics of universal service principles include several professional economists advocating for the privatization of the mail delivery system, or at least a relaxation of the universal service model that currently exists.  Rick Geddes argued in 2000:  

  • First, basic economics implies that rural customers are unlikely to be without service under competition; they would simply have to pay the true cost of delivery to them, which may or may not be lower than under monopoly.
  • Second, basic notions of fairness imply that the cross-subsidy should be eliminated. To the extent that people make choices about where they live, they should assume the costs of that decision.
  • Third, there is no reason why the government monopoly is necessary to ensure service to sparsely populated areas. The government could easily award competitive contracts to private firms for that service.
  • Fourth, early concerns that rural residents of the United States would somehow become isolated without federally subsidized mail delivery today are simply unfounded. ... Once both sender and receiver have access to a computer, the marginal cost of sending an electronic message is close to zero.

Furthermore, some economists have argued that because public enterprises may pursue objectives different than profit maximization, they might have more of an incentive than profit-maximizing firms to behave anticompetitively through policies such as predatory pricing, misstating costs, and creating barriers to entry. 

However, as the recent notice of a termination of mail service to residents of the Frank Church—River of No Return Wilderness indicates, mail service has been contracted to private firms such as Arnold Aviation for many decades. KTVB-TV reported: 

"We cannot go out every week and pick up our mail....it's impossible", said Heinz Sippel. "Everyone gets their mail. Why can't we?" said Sue Anderson. Getting mail delivered, once a week, by airplane is not a luxury, it's a necessity for those who live in Idaho's vast wilderness – those along the Salmon and Selway rivers. It's a service that's been provided to them for more than half a century – mostly by Ray Arnold of Arnold Aviation.

The decision was reversed; U.S. Postmaster General John Potter indicated that acceptable service to back country customers could not be achieved in any other fashion than continuing an air mail contract with Arnold Aviation to deliver the mail.[93]

The Postal Act of 2006 required the Postal Regulatory Commission (PRC) to submit a report to the President and Congress on universal postal service and the postal monopoly in December 2008. The report must include any recommended changes. The Postal Service report supports the requirement that the PRC is to consult with and solicit written comments from the Postal Service. In addition, the Government Accountability Office is required to evaluate broader business model issues by 2011.

On October 15, 2008, the Postal Service submitted a report  to the PRC on its position related to the Universal Service Obligation (USO). It said no changes to the USO and restriction on mailbox access were necessary at this time, but increased regulatory flexibility was required to ensure affordable universal service in the future. In 2013, the Postal Service announced that starting August 2013, Saturday delivery would be discontinued.

Obligations of the USO include uniform prices, quality of service, access to services, and six-day delivery to every part of the country. To assure financial support for these obligations, the postal monopoly provides the Postal Service the exclusive right to deliver letters and restricts mailbox access solely for mail. The report argued that eliminating or reducing either aspect of the monopoly "would have a devastating impact on the ability...to provide the affordable universal service that the country values so highly." Relaxing access to the mailbox would also pose security concerns, increase delivery costs, and hurt customer service, according to the Post Office. The report notes:

It is somewhat misleading to characterize the mailbox rule as a "monopoly," because the enforcement of 18 U.S.C. § 1725 leaves customers with ample alternative means of delivering their messages. Customers can deliver their messages either by paying postage, by placing messages on or under a door or a doormat, by using newspaper or non-postal boxes, by telephoning or emailing, by engaging in person-to-person delivery in public areas, by tacking or taping their notices on a door post, or by placing advertisements in local newspapers. These methods are comparable in efficacy to communication via the mailbox.

Most of these alternatives are not actually free in some communities. For example, in theChicago metropolitan area and many other major metros one must get a background check from police and pay a daily fee for the right to solicit or post commercial messages onprivate property.

Regarding the monopoly on delivery of letters, the report notes that the monopoly is not complete, as there is an exception for letters where either the amount paid for private carriage of the letter equals at least six times the current rate for the first ounce of a single-piece First-Class Mail letter (also known as the “base rate” or “base tariff”) or the letter weighs at least 12.5 ounces.

The Postal Service said that the USO should continue to be broadly defined and there should be no changes to the postal monopoly. Any changes would have far-reaching effects on customers and the trillion dollar mailing industry. "A more rigidly defined USO would ... ultimately harm the American public and businesses," according to the report, which cautions that any potential change must be studied carefully and the effects fully understood.

Competitors  
USPS Terminal Annex building in Los Angeles

FedEx and United Parcel Service (UPS) directly compete with USPS Express Mail and package delivery services, making nationwide deliveries of urgent letters and packages. Due to the postal monopoly, they are not allowed to deliver non-urgent letters and may not directly ship to U.S. Mail boxes at residential and commercial destinations. However both companies have transit agreements with the USPS in which an item can be dropped off with either FedEx or UPS who will then provide shipment up to the destination post office serving the intended recipient where it will be transferred for delivery to the U.S. Mail destination, including Post Office Box destinations.[95][96] These services also deliver packages which are larger and heavier than USPS will accept. DHL Express was the third major competitor until February 2009, when it ceased domestic delivery operations in the United States.

A variety of other transportation companies in the United States move cargo around the country, but either have limited geographic scope for delivery points, or specialize in items too large to be mailed. Many of the thousands of courier companies focus on same-day delivery, for example, by bicycle messenger.

Although USPS and FedEx are direct competitors, USPS contracts with FedEx for air transport of Priority and Express Priority Mail.

Alternative transmission methods 

The Post Office Department owned and operated the first public telegraph lines in the United States, starting in 1844 from Washington to Baltimore, and eventually extending to New York, Boston, Buffalo, and Philadelphia. In 1847 the telegraph system was privatized, except for a period during World War I, when it was used to accelerate the delivery of letters arriving at night. 

Between 1942 and 1945 "V-Mail" (for "Victory Mail") service was available for military mail. Letters were converted into microfilm and reprinted near the destination, to save room on transport vehicles for military cargo.[98]

From 1982 to 1985 Electronic Computer Originated Mail, known as E-COM was accepted for bulk mailings. Text was transmitted electronically to one of 25 post offices nationwide. The Postal Service would print the mail and put it in special envelopes bearing a blue E-COM logo. Delivery was assured within 2 days. 

To improve accuracy and efficiency, the Postal Service introduced the Intelligent Mailprogram to complement the zip™ code system. This system, which was intended to replace the depreciated POSTNET system, allows bulk mailers to use pre-printed bar codes to assist in mail delivery and sorting. Additional features, called Enhanced, or Full-Service, Intelligent Mail Barcodes allow for mail tracking of bulk mail through the postal system up to the final delivery Post Office.

Law enforcement agencies Postal Inspection Service 

The United States Postal Inspection Service (USPIS) is one of the oldest law enforcement agencies in the U.S. Founded by Benjamin Franklin, its mission is to protect the Postal Service, its employees, and its customers from crime and protect the nation's mail system from criminal misuse.[ 

Postal Inspectors enforce over 200 federal laws providing for the protection of mail ininvestigations of crimes that may adversely affect or fraudulently use the U.S. Mail, the postal system or postal employees.

The USPIS has the power to enforce the USPS monopoly by conducting search and seizure raids on entities they suspect of sending non-urgent mail through overnight delivery competitors. According to the American Enterprise Institute, a private conservative think tank, the USPIS raided Equifax offices in 1993 to ascertain if the mail they were sending through Federal Express was truly "extremely urgent." It was found that the mail was not, and Equifax was fined $30,000. 

Lastly, the PIS oversees the activities of the Postal Police Force who patrol in and around selected high-risk postal facilities in major metropolitan areas in the United States and its territories.

Office of Inspector General 

The United States Postal Service Office of Inspector General (OIG) was authorized by law in 1996. Prior to the 1996 legislation, the Postal Inspection Service performed the duties of the OIG. The Inspector General, who is independent of postal management, is appointed by and reports directly to the nine presidentially appointedSenateconfirmed members of the Board of Governors of the United States Postal Service.

The primary purpose of the OIG is to prevent, detect and report fraud, waste and program abuse, and promote efficiency in the operations of the Postal Service. The OIG has "oversight" responsibility for all activities of the Postal Inspection Service.

How delivery services work Elements of addressing and preparing domestic mail 
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United_States
(January 2014)

All mailable articles (e.g., letters, flats, machinable parcels, irregular parcels, etc.) shipped within the United States must comply with an array of standards published in the USPS Domestic Mail Manual (DMM).[102] Before addressing the mailpiece, one must first comply with the various mailability standards relating to attributes of the actual mailpiece such as: minimum/maximum dimensions[103] and weight, acceptable mailing containers, proper mailpiece sealing/closure, utilization of various markings, and restrictions relating to various hazardous (e.g., explosives, flammables, etc.) and restricted (e.g., cigarettes, smokeless tobacco, etc.) materials, as well as others articulated in § 601 of the DMM.[104]

The USPS specifies the following key elements when preparing the face of a mailpiece:

  1. Proper Placement: The Delivery Address should be left-justified and located roughly in the center of mailpiece's largest side. More precisely, on a letter-size piece, the recommended address placement is within the optical character reader (OCR) read area, which is a space on the address side of the mailpiece defined by these boundaries: Left – 1/2 inch (13 mm) from the left edge of the piece; Right – 1/2 inch (13 mm) from the right edge of the piece; Top – 2-3/4 inches (70 mm) from the bottom edge of the piece; Bottom – 5/8 inch (16 mm) from the bottom edge of the piece.[105] Preferred placement of a return address is in the upper left portion of the mailpiece—on the side of the piece bearing postage.[106] Finally, postage (e.g., stamps, meter imprints, information-based indicia [IBI], etc.) is to be affixed in the upper right corner of the address side of the mail cover. It should be noted that any stamp/indicia partly concealed or otherwise obscured by an overlapping stamp/indicia may not be counted as valid postage.[107]
  2. Delivery Address (party receiving mail): The mail piece must have the address of the intended recipient, visible and legible, only on the side of the mail piece bearing postage. Generally, the name of the addressee should be included above theaddress itself. A ZIP+4 code will facilitate delivery.[108]
  3. Return Address (party sending mail): A return address tells the USPS where the sender wants the mail returned if it is undeliverable. Usage of a return address is required for some postal services (including Priority Mail, Express Mail, Periodicals in envelopes or wrappers, Insured Mail, Registered Mail, and parcel services).[109]
  4. Postage Payment: All mailpieces must include appropriate valid postage. Postage payment may be in the form of stamps, stamped stationery, precanceled stamps, postage meter imprints & PC Postage products ("Postage Evidencing Systems"), or permit imprint (indicia).[110] Members of the U.S. Congress, among others, havefranking privileges, which require only a signature.

Domestic First-Class Mail costs 49¢ for envelopes (35¢ for post cards) and upwards, depending on the weight and dimensions of the letter and the class.

Mail going to naval vessels is known as the Fleet Post Office (FPO) and to Army or Air Force installations use the city abbreviation APO (Army Post Office or Air Force Post Office).

Undeliverable mail that cannot be readily returned, including mail without return addresses, is treated as dead mail at a Mail Recovery Center in Atlanta, Georgia or Saint Paul, Minnesota.

Sticker promoting ZIP code use
The format of the address is as followsLine 1: Name of recipientLine 2: Street address or P.O. BoxLine 3: City, State (ISO 3166-2:US code or APO/FPO code) and ZIP+4 codeExampleClifford Clavin789 Beacon StreetBoston MA 02186-1234

The USPS maintains a list of proper abbreviations. 

The format of a return address is similar. Though some style manuals recommend using a comma between the city and state name when typesetting addresses in other contexts, for optimal automatic character recognition, the Post Office does not recommend this when addressing mail. The official recommendation is to use all upper case block letters with proper formats and abbreviations, and leave out all punctuation except for the hyphen in the ZIP+4 code. If the address is unusually formatted or illegible enough, it will require hand-processing, delaying that particular item. The USPS publishes the entirety of their postal addressing standards. 

Customers can look up ZIP codes and verify addresses using USPS Web Tools at from the official website, or on their Facebook page, as well as on a third-party site. 

Paying postage 

The actual postage can be paid via:  

  • Stamps purchased online at usps.com, at a Post Office, from a stamp vending machine or "Automated Postal Center" which can also handle packages, or from a third party (such as a grocery store)
  • Pre-cancelled stamps for bulk mailings 
  • Postal meter
  • Prepaid envelope
  • Shipping label purchased online and printed by the customer on standard paper (e.g. with Click-N-Ship, or via a third-party such as Paypal or Amazon shipping)

All unused U.S. postage stamps issued since 1861 are still valid as postage at their indicated value. Stamps with no value shown or denominated by a letter are also still valid, although the value depends upon the particular stamp. For some stamps issued without a printed value, the current value is the original value. But some stamps beginning in 1988 or earlier, including "Forever Stamps" that were issued beginning in April 2007, and all 1st class mail 1st ounce stamps beginning 2011-01-21, the value is the current value of a 1st class mail 1st ounce stamps. (The USPS calls these "Forever Stamps". The generic name is non-denominated postage.)

Forever stamps are sold at the First-Class Mail postage rate at the time of purchase, but will always be valid for First-Class Mail (1 oz and under), no matter how rates rise in the future.[116][117] Britain has had a similar stamp since 1989. The cost of mailing a 1 oz (28 g) First-Class letter increased to 49 cents on January 26, 2014.[77]

Postage meters 
Main article: Postage meter

A postage meter is a mechanical device used to create and apply physical evidence of postage (or franking) to mailed matter. Postage meters are regulated by a country's postal authority; for example, in the United States, the United States Postal Service specifies the rules for the creation, support, and use of postage meters. A postage meter imprints an amount of postage, functioning as a postage stamp, a cancellation and a dated postmark all in one. The meter stamp serves as proof of payment and eliminates the need for adhesive stamps.

PC postage 

In addition to using standard stamps, postage can now be printed in the form of an electronic stamp, or e-stamp, from a personal computer using a system called Information Based Indicia. This online PC Postage method relies upon application software on the customer's computer contacting a postal security device at the office of the postal service 

Other electronic postage payment methods 

Electronic Verification System (eVS)[119] is the Postal Service's integrated mail management technology that centralizes payment processing and electronic postage reports. Part of an evolving suite of USPS electronic payment services called PostalOne!,[120] eVS allows mailers shipping large volumes of parcels through the Postal Service a way to circumvent use of hard-copy manifests, postage statements and drop-shipment verification forms. Instead, mailers can pay postage automatically through a centralized account and track payments online.

Beginning in August 2007, the Postal Service began requiring mailers shipping Parcel Select packages using a permit imprint to use eVS for manifesting their packages.

Stamp copyright and reproduction 

All U.S. postage stamps issued under the former United States Post Office Department and other postage items that were released before 1978 are not subject to copyright, but stamp designs since 1978 are copyrighted.[121] The United States Copyright Office in section 313.6(C)(1) of the Third Edition of the Compendium of U.S. Copyright Office Practicesholds that "Works prepared by officers or employees of the U.S. Postal Service... are not considered works of the U.S. Government"[122] and are therefore eligible for registration. Thus, the USPS holds copyright to such materials released since 1978 under Title 17 of theUnited States Code. Written permission is required for use of copyrighted postage stamp images, although under USPS rules, permission is "generally" not required for "educational use", "news reporting" or "philatelic advertising use," but users must cite USPS as the source of the image and include language such as "© United States Postal Service. All rights reserved." 

Service level choices 
This section may contain an excessive amount ofintricate detail that may only interest a specific audiencePlease help relocate any relevant information, and remove excessive detail that may be againstWikipedia's inclusion policy. (April 2015)
General domestic services 
Former Tyvek envelope design for Express Mail before July 28, 2013

Basic Pricing for First-Class Mail,[124] as of July 2015.

  • Postcards
    • Single postcard (Up to 4x6 in.): $0.35
    • Pre-stamped postcard : $0.39
  • Letters
    • First ounce $0.49
    • Each additional ounce: $0.22
    • Pre-Stamped Envelope $0.62
  • Large Envelopes/Flats 
    • First ounce is $0.98
    • Each additional ounce: $0.22
    • Large envelope-sized pieces that are rigid, nonrectangular, or not uniformly thick pay parcel prices.
  • Parcels (First-Class)
    • First three ounces: $2.54
    • Each additional ounce (begins at 4 oz): $0.20

Letters that meet one or more of the nonmachinable characteristics in DMM 101.1.2 are subject to a $0.22 nonmachinable surcharge.

The price of a Priority, Standard, or Media Mail item can vary greatly depending on the type of mailing, the destination, the weight of the item, the size and shape of the mailing, and whether it is subject to special handling or delivery fees.

Domestic postage includes Monday through Saturday delivery (excepting federal holidays) to any address, Post Office Box, or general delivery Post Office in the United States, or any U.S. military mail destination. Priority Mail Express service offers Sunday/Holiday delivery for $12.50 and 10:30 AM Delivery (in certain markets) for $5.00.

The Post Office will not deliver packages heavier than 70 pounds (32 kg) or if the length (the package's longest dimension) plus the girth (the measurement around the package at its largest point in the two shorter dimensions) is greater than 108 inches (270 cm) combined (130 inches [330 cm] for Parcel Post).[125] Other carriers handle packages that exceed these limits.

Deliveries outside the contiguous United States may take longer than those listed below.

As of April 2011, domestic postage levels for low-volume mailers include:

  • Priority Mail Express (Formerly Express Mail): Overnight delivery guaranteed to most locations[126]
    • Sunday, holiday and 10:30 am delivery available for additional charge.
    • $100 insurance included.
    • Tracking included.
    • Flat Rate envelopes and boxes are available. Otherwise, pricing varies by weight and distance.
  • Priority Mail: Day specific delivery service ranging from 1–3 days depending on origin of shipment (not guaranteed)
    • As of January 27, 2013, tracking via Delivery Confirmation is now included on all Priority Mail shipments.[126]
    • Flat Rate envelopes and boxes (various sizes) are available free from the Postal Store. Otherwise, pricing varies by weight, size and distance.
    • $50 insurance for retail/$100 insurance for commercial starting on July 28, 2013.
    • Tracking Included
  • First-Class Mail
    • 2-3 day delivery.[126]
      • In most cases for letters and small packages.
    • Rate varies by size and weight, but not distance.
      • Postcards (5" × 3.5" × 0.007 to 6" × 4.25" × 0.016" [127 × 89 × 0.18 to 152 × 108 × 0.4 mm]): 33¢
      • Letters (up to 11.5" × 6.125" × 0.25", 3.5 oz [292 × 156 × 6.4 mm, 100 g]): 46¢ + 20¢ for each additional ounce
      • Large Envelope or Flat (up to 15" × 12" × 0.75", 13 oz [381 × 305 × 19 mm, 370 g]): 90¢ + 20¢ each additional ounce (28 g). Must be rectangular, uniformly thick, and not too rigid.
      • Package/Parcel (Up to 108 inches (270 cm) length plus girth, 13 ounces (370 g): $1.95 + 17¢ each additional ounce (28 g) over 3 ounces (84 g))
  • Standard Post (formerly Parcel Post)
    • Slowest but cheapest service for packages too large or heavy for First Class—usessurface transport.
    • 2–9 day service to contiguous U.S., 4–14 days internal to AK/HI/territories, 3–6 weeks between mainland and outlying areas (travels by ship).[126]
    • Variable pricing by weight, size and distance.
    • Free forwarding if recipient has filed change-of-address form, or return if the item is undeliverable.
  • Media Mail—formerly "Book Rate"
    • Books and recorded media only.
    • No advertising.
    • Pricing by weight only.
    • Transit time similar to Parcel Post.
    • Cheaper than Parcel Post but only due to increased restrictions on package contents.
  • Library Mail
    • Similar to Media Mail, but cheaper and restricted to academic institutions, public libraries, museums, etc.
Bulk mail 
See also: Bulk mail
USPS Dodge Caravan used for residential delivery in Omaha, Nebraska

Discounts are available for large volumes of mail. Depending on the postage level, certain conditions might be required or optional for an additional discount:

  • Minimum number of pieces
  • Weight limits
  • Ability for the USPS to process by machine
  • Addresses formatting standardized
  • USPS-readable barcode
  • Sorted by three-digit ZIP code prefix, five-digit ZIP code, ZIP+4, or 11-digit delivery point
  • Delivered in trays, bundles, or pallets partitioned by destination
  • Delivered directly to a regional Bulk Mail Center, destination SCF, or destination Post Office
  • Certification of mailing list accuracy and freshness (e.g. correct ZIP codes, purging of stale addresses, processing of change-of-address notifications)

In addition to bulk discounts on Express, Priority, and First-Class Mail, the following postage levels are available for bulk mailers:

  • Periodicals
  • Standard Mail (A)
    • Automation
    • Enhanced Carrier Route
    • Regular
  • Standard Mail (B)
    • Parcel Post
    • Bound Printed Matter – Cheaper than Media Mail, for advertising catalogs, phone books, etc. up to 15 lb[127]
    • Special Standard Mail
    • Library Mail
    • Nonprofit
Extra services 
Long Life Vehicle seen in Guam

Depending on the type of mail, additional services are available for an additional fee:[128]

  • Certificate of Mailing provides proof of the date a package was mailed.
  • Certified Mail provides proof of mailing, and a delivery record. Used for serving legal documents and for sending U.S. Government classified information, up to the "confidential" level.
  • Collect on Delivery (C.O.D.) allows merchants to offer customers an option to pay upon delivery, up to $1000. Includes insurance.
  • USPS Tracking provides proof of delivery to sorting facilities, local post office and destination, but no signature is required.
  • Insurance is shipping insurance against loss or damage for the value of the goods mailed. Amount of coverage can be specified, up to $5,000.
  • Registered Mail is used for highly valuable or irreplaceable items, and classified information up to the "secret" level.[129] Registered mail is transported separately from other mail, in locked containers. Tracking is included and insurance up to $25,000 is available.[130]
  • Restricted Delivery requires delivery to a specific person or their authorized agent, not just to a mailbox.
  • Return Receipt actively sends signature confirmation back to the sender by postcard or emailed PDF (as opposed to merely putting this information into the online tracking system).
  • Signature Confirmation requires a delivery signature, which is kept on file. The online tracking system displays the first initial and last name of the signatory.
  • Special Handling is for unusual items, like live animals.
International services 

In May 2007, the USPS restructured international service names to correspond with domestic shipping options. Formerly, USPS International services[131] were categorized as Airmail (Letter Post), Economy (Surface) Parcel Post, Airmail Parcel Post, Global Priority, Global Express, and Global Express Guaranteed Mail. The former Airmail (Letter Post) is now First-Class Mail International,  and includes small packages weighing up to four pounds (1.8 kg). Economy Parcel Post was discontinued for international service, while Airmail Parcel Post was replaced by Priority Mail International. Priority Mail International Flat-Rate packaging in various sizes was introduced, with the same conditions of service previously used for Global Priority. Global Express is now Express Mail International, while Global Express Guaranteed is unchanged. The international mailing classes with a tracking ability are Express, Express Guaranteed, and Priority (except that tracking is not available for Priority Mail International Flat Rate Envelopes or Priority Mail International Small Flat Rate Boxes). 

One of the major changes in the new naming and services definitions is that USPS-supplied mailing boxes for Priority and Express mail are now allowed for international use. These services are offered to ship letters and packages to almost every country and territory on the globe. The USPS provides much of this service by contracting with a private parcel service, FedEx

On May 14, 2007, the USPS canceled all outgoing international surface mail (sometimes known as "sea mail") from the United States, citing increased costs and reduced demand due to competition from airmail services such as FedEx and UPS.  The decision has been criticized by the Peace Corps and military personnel overseas, as well as independent booksellers and other small businesses who rely on international deliveries.

The USPS provides an M-bag[137] service for international shipment of printed matter;[138]previously surface M-bags existed, but with the 2007 elimination of surface mail, only airmail M-bags remain.[139] The term "M-bag" is not expanded in USPS publications; M-bags are simply defined as "direct sacks of printed matter ... sent to a single foreign addressee at a single address";[138] however, the term is sometimes referred to informally as "media bag", as the bag can also contain "discs, tapes, and cassettes", in addition to books, for which the usual umbrella term is "media"; some also refer to them as "mail bags".

Military mail is billed at domestic rates when being sent from the United States to a military outpost, and is free when sent by deployed military personnel. The overseas logistics are handled by the Military Postal Service Agency in the Department of Defense.[140] Outside of forward areas and active operations, military mail First-Class takes 7–10 days, Priority 10–15 days, and Parcel Post about 24 days.[126]

Three independent countries with a Compact of Free Association with the U.S. (Palau, theMarshall Islands, and the Federated States of Micronesia) have a special relationship with the United States Postal Service:

  • Each associated state maintains its own government-run mail service for delivery to and pickup from retail customers. 
  • The associated states are integrated into the USPS addressing and ZIP code system.
  • The USPS is responsible for transporting mail between the United States and the associated states,[141] and between the individual states of the Federated States of Micronesia.[143]
  • The associated states synchronize postal services and rates with the USPS.
  • The USPS treats mail to and from the associated states as domestic mail, (as of November 19, 2007, after a 23-month period of being treated as international mail).[144]Incoming mail does require customs declarations because, like some U.S. territories, the associated states are outside the main customs territory of the United States.[145]
Sorting and delivery process[edit]
This section needs additional citations for verification.Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. (March 2014)
Mail flow through national infrastructure.

Processing of standard sized envelopes and cards is highly automated, including reading of handwritten addresses. Mail from individual customers and public postboxes is collected by mail carriers into plastic tubs, which are taken to one of approximately 251Processing and Distribution Centers(P&DC) across the United States. Each P&DC sort mails for a given region (typically with a radius of around 200 miles (320 km)) and connects with the national network for interregional mail.[146]

At the P&DC, mail is emptied into hampers which are then automatically dumped into a Dual Pass Rough Cull System (DPRCS). As mail travels through the DPRCS, large items, such as packages and mail bundles, are removed from the stream. As the remaining mail enters the first machine for processing standard mail, the Advanced Facer-Canceler System (AFCS), pieces that passed through the DPRCS but do not conform to physical dimensions for processing in the AFCS (e.g., large envelopes or overstuffed standard envelopes) are automatically diverted from the stream. Mail removed from the DPRCS and AFCS is manually processed or sent to parcel sorting machines.

In contrast to the previous system, which merely canceled and postmarked the upper right corner of the envelope, thereby missing any stamps which were inappropriately placed, the Advanced Facer-Canceler System locates indicia (stamp or metered postage mark), regardless of the orientation of the mail as it enters the machine, and cancels it by applying a postmark. Detection of indicia enables the AFCS to determine the orientation of each mailpiece and sort it accordingly, rotating pieces as necessary so all mail is sorted right-side up and faced in the same direction in each output bin.

Mail is output by the machine into three categories: mail already affixed with a bar code and addressed (such as business reply envelopes and cards); mail with machine printed (typed) addresses; and mail with handwritten addresses. Additionally, machines with a recentOptical Character Recognition (OCR) upgrade have the capability to read the address information, including handwritten, and sort the mail based on local or outgoing ZIP codes.

Mail with typed addresses goes to a Multiline Optical Character Reader (MLOCR) which reads the ZIP Code and address information and prints the appropriate bar code onto the envelope. Mail (actually the scanned image of the mail) with handwritten addresses (and machine-printed ones that are not easily recognized) goes to the Remote Bar Coding System. It also corrects spelling errors and, where there is an error, omission, or conflict in the written address, identifies the most likely correct address.

When it has decided on a correct address, it prints the appropriate bar code onto the envelopes, similarly to the MLOCR system. RBCS also has facilities in place, calledRemote Encoding Centers, that have humans look at images of mail pieces and enter the address data. The address data is associated with the image via an ID Tag, a fluorescentbarcode printed by mail processing equipment on the back of mail pieces.

Processed mail is imaged by the Mail Isolation Control and Tracking (MICT) system to allow easier tracking of hazardous substances. Images are taken at more than 200 mail processing centers, and are destroyed after being retained for 30 days.[147]

If a customer has filed a change of address card and his or her mail is detected in the mailstream with the old address, the mailpiece is sent to a machine that automatically connects to a Computerized Forwarding System database to determine the new address. If this address is found, the machine will paste a label over the former address with the current address. The mail is returned to the mailstream to forward to the new location.

Mail with addresses that cannot be resolved by the automated system are separated for human intervention. If a local postal worker can read the address, he or she manually sorts it out according to the ZIP code on the article. If the address cannot be read, mail is either returned to the sender (First-Class Mail with a valid return address) or is sent to the Mail Recovery Center in Atlanta, Georgia (formerly known as Dead Letter Offices, originated by Benjamin Franklin in the 1770s)[citation needed] where it receives more intense scrutiny, including being opened to determine if any of the contents are a clue. If no valid address can be determined, the items are held for 90 days in case of inquiry by the customer; and if they are not claimed then they are either destroyed or auctioned off at the monthly Postal Service Unclaimed Parcel auction to raise money for the service.

Once the mail is bar coded, it is automatically sorted by a Delivery Bar Code System that reads the bar code and determines the destination of the mailpiece to postal stations.

Regional mail is trucked to the appropriate local post office or kept in the building for carrier routes served directly from the P&DC. Out-of-region mail is trucked to the airport and then flown, usually as baggage on commercial airlines, to the airport nearest the destination station. At the destination P&DC, mail is once again read by a DBCS which sorts the items into their local destinations, including grouping them by individual mail carrier.

At the carrier route level, 95% of letters arrive pre-sorted;[146] the remaining mail must be sorted by hand. The Post Office is working to increase the percentage of automatically sorted mail, including a pilot program to sort "flats".[148]

FedEx provides the air transport service for Priority and Express Mail. Priority Mail and Express Mail are transported from Priority Mail processing centers to the airport where they are handed off to FedEx. FedEx then flies them to the destination airport where they are handed off back to the postal service for final transport to the local post office and delivery.

Types of postal facilities[edit]
Historic main post office in Tomah, Wisconsin
A typical post office station in theSpring Branch area of Houston, Texas
A 24-hour Automated Postal Center kiosk inside the Webster, Texas Main Post Office

Although its customer service centers are called post offices in regular speech, the USPS recognizes several types of postal facilities, including the following:

  • main post office (formerly known as ageneral post office) is the primary postal facility in a community.
  • station or post office station is a postal facility that is not the main post office, but that is within the corporate limits of the community.
  • branch or post office branch is a postal facility that is not the main post office and that is outside the corporate limits of the community.
  • classified unit is a station or branch operated by USPS employees in a facility owned or leased by the USPS.
  • contract postal unit (or CPU) is a station or branch operated by a contractor, typically in a store or other place of business.[149]
  • community post office (or CPO) is a contract postal unit providing services in a small community in which other types of post office facilities have been discontinued.
  • finance unit is a station or branch that provides window services and accepts mail, but does not provide delivery.
  • village post office (VPO) is an entity such as a local business or government center that provides postal services through a contract with the USPS. First introduced in 2011 as an integral part of the USPS plan to close low volume post offices, village post offices will fill the role of the post office within a zip code.[150]
  • processing and distribution center (P&DC, or processing and distribution facility, formerly known as a General Mail Facility) is a central mail facility that processes and dispatches incoming and outgoing mail to and from a designated service area (251 nationwide).[146][151]
  • sectional center facility (SCF) is a P&DC for a designated geographical area defined by one or more three-digit ZIP code prefixes.
  • An international service center (ISC) is an international mail processing facility. There are only five such USPS facilities in the United States, located in Chicago, New York, Miami, Los Angeles and San Francisco.[152]
  • network distribution center, formerly known as a bulk mail center (BMC), is a central mail facility that processes bulk rate parcels as the hub in a hub and spoke network.
  • An auxiliary sorting facility (ASF) is a central mail facility that processes bulk rate parcels as spokes in a hub and spoke network.
  • remote encoding center (REC) is a facility at which clerks receive images of problem mail pieces (those with hard-to-read addresses, etc.) via secure Internet-type feeds and manually type the addresses they can decipher, using a special encoding protocol. The mail pieces are then sprayed with the correct addresses or are sorted for further handling according to the instructions given via encoding. The total number of RECs is down from 55 in 1998 to just 5 centers in April 2009. In 2010, there will be just two remaining RECs open,[153] in Salt Lake CityUtah and Wichita, Kansas. More closures will occur as computer software becomes more able to read most addresses, but a few centers are expected to remain open (see Evolutionary Network Development below).[citation needed]

While common usage refers to all types of postal facilities as "substations", the USPS Glossary of Postal Terms does not define or even list that word.[149] Post Offices often share facilities with other governmental organizations located within a city's central business district. In those locations, often Courthouses and Federal Buildings, the building is owned by the General Services Administration while the U.S. Postal Services operates as a tenant.[154] The USPS retail system has approximately 36,000 post offices, stations, and branches.[155] Temporary stations are also set up for applying pictorial cancellations.[citation needed]

Automated Postal Centers[edit]

In 2004 the USPS began deploying Automated Postal Centers (APC).[156] APCs are unattended kiosks that are capable of weighing, franking, and storing packages for later pickup as well as selling domestic and international postage stamps. Since its introduction, APCs do not take cash payments - they only accept credit or debit cards. Similarly, traditional vending machines are available at many post offices to purchase stamps, though these are being phased out in many areas.[157] Due to increasing use of Internet services, as of June 2009, no retail post office windows are open 24 hours; overnight services are limited to those provided by an Automated Postal Center.[158]

Evolutionary Network Development (END) program[edit]

In February 2006, the USPS announced that they plan to replace the nine existing facility-types with five processing facility-types:[159]

  • Regional Distribution Centers (RDCs), which will process all classes of parcels and bundles and serve as Surface Transfer Centers;
  • Local Processing Centers (LPCs), which will process single-piece letters and flats and cancel mail;
  • Destination Processing Centers (DPC), sort the mail for individual mail carriers;
  • Airport Transfer Centers (ATCs), which will serve as transfer points only; and
  • Remote Encoding Centers (RECs).

Over a period of years, these facilities are expected to replace Processing & Distribution Centers, Customer Service Facilities, Bulk Mail Centers, Logistic and Distribution Centers, annexes, the Hub and Spoke Program, Air Mail Centers, and International Service Centers.

The changes are a result of the declining volumes of single-piece First-Class Mail, population shifts, the increase in drop shipments by advertising mailers at destinating postal facilities, advancements in equipment and technology, redundancies in the existing network, and the need for operational flexibility.

Airline and rail division[edit]
A former United States Postal Service Boeing 727-200 aircraft atMiami International Airport in 1999.

The United States Postal Service does not directly own or operate any aircraft or trains, although both were formerly operated. The mail and packages are flown on airlines with which the Postal Service has a contractual agreement. The contracts change periodically. Depending on the contract, aircraft may be painted with the USPS paint scheme.[citation needed] Contract airlines have included: UPSEmery WorldwideRyan International AirlinesFedEx ExpressAmerican AirlinesUnited Airlines, and Express One International. The Postal Service also contracts with Amtrak to carry some mail between certain cities such as Chicago and Minneapolis – Saint Paul.

The last air delivery route in the continental U.S., to residents in the Frank Church—River of No Return Wilderness, was scheduled to be ended in June 2009. The weekly bush planeroute, contracted out to an air taxi company, had in its final year an annual cost of $46,000, or $2400/year per residence, over ten times the average cost of delivering mail to a residence in the United States.[160] This decision has been reversed by the U.S. Postmaster General.[161]

Parcel forwarding and private interchange[edit]

Private US parcel forwarding or US mail forwarding companies focusing on personal shopper, relocation, Ex-pat and mail box services often interface with the United States Postal Service for transporting of mail and packages for their customers.[citation needed]

Delivery timing[edit]
USPS contractor-driven semi-trailer truck seen near Mendota, California
USPS Ford Windstar used for residential delivery in Olympia, Washington
Delivery days[edit]

From 1810, mail was delivered seven days a week. In 1828, local religious leaders noticed a decline in Sunday-morning church attendance because of local post offices' doubling as gathering places. These leaders appealed to the government to intervene and close post offices on Sundays. The government, however, declined, and mail was delivered 7 days a week until 1912.[162][163]

Today, U.S. Mail (with the exception of Express Mail)[164] is not delivered on Sunday, except in a few towns in which the local religion has had an effect on the policy, such as Loma Linda, California, which has a significant Seventh-day Adventist population[162] and where U.S. Mail is delivered Sunday through Friday, with the exception of observed federal holidays.

Saturday delivery was temporarily suspended in April 1957, because of lack of funds, but quickly restored.[165][166]

Budget problems prompted consideration of dropping Saturday delivery starting around 2009. This culminated in a 2013 announcement that regular mail services would be cut to five days a week, which was reversed by Congress before it could take effect. (See the section Revenue decline and planned cuts.)

Direct delivery vs. customer pickup[edit]

Originally, mail was not delivered to homes and businesses, but to post offices. In 1863, "city delivery" began in urban areas with enough customers to make this economical. This required streets to be named, houses to be numbered, with sidewalks and lighting provided, and these street addresses to be added to envelopes.[167] The number of routes served expanded over time. In 1891, the first experiments with Rural Free Delivery began in less densely populated areas. There is currently an effort to reduce direct delivery in favor of mailbox clusters.

To compensate for high mail volume and slow long-distance transportation which saw mail arrive at post offices throughout the day, deliveries were made multiple times a day. This ranged from twice for residential areas to up to seven times for the central business district of Brooklyn, New York.[168] In the late 19th century, mail boxes were encouraged, saving carriers the time it took to deliver directly to the addressee in person; in the 1910s and 1920s, they were phased in as a requirement for service.[167] In the 1940s, multiple daily deliveries began to be reduced, especially on Saturdays. By 1990, the last twice-daily deliveries in New York City were eliminated.

Today, mail is delivered once a day on-site to most private homes and businesses. The USPS still distinguishes between city delivery (where carriers generally walk and deliver to mailboxes hung on exterior walls or porches, or to commercial reception areas) and rural delivery (where carriers generally drive).[169] With "curbside delivery", mailboxes are at the ends of driveways, on the nearest convenient road. "Central point delivery" is used in some locations, where several nearby residences share a "cluster" of individual mailboxes in a single housing.

Some customers choose to use post office boxes for an additional fee, for privacy or convenience. This provides a locked box at the post office to which mail is addressed and delivered (usually earlier in the day than home delivery). Customers in less densely populated areas where there is no city delivery and who do not qualify for rural delivery may receive mail only through post office boxes. High-volume business customers can also arrange for special pick-up.[170][171]

Another option is the old-style general delivery, for people who have neither post office boxes nor street addresses. Mail is held at the post office until they present identification and pick it up.

Some customers receive free post office boxes if the USPS declines to provide door-to-door delivery to their location or a nearby box.[172] People with medical problems can request door-to-door delivery.[173] Homeless people are also eligible for post office boxes at the discretion of the local postmaster, or can use general delivery.[174]

Special delivery[edit]

From 1885 to 1997, a service called special delivery was available, which caused a separate delivery to the final location earlier in the day than the usual daily rounds.

Same-day trials[edit]

In December 2012, the USPS began a limited one-year trial of same-day deliveries directly from retailers or distribution hubs to residential addresses in the same local area, a service it dubbed "Metro Post".[175][176] The trial was initially limited to San Francisco and the only retailer to participate in the first few weeks was 1-800-FLOWERS.[177]

In March 2013, the USPS faced new same-day competition for e-commerce deliveries fromGoogle Shopping Express.

In November 2013, the Postal Service began regular package delivery on Sundays for Amazon customers in New York and Los Angeles,[178] which it expanded to 15 cities in May 2014.[179]

Other competition in this area includes online grocers such as AmazonFreshWebvan, and delivery services operated by grocery stores like Peapod and Safeway.

Forwarding and holds[edit]

Residential customers can fill out a form to forward mail to a new address, and can also send pre-printed forms to any of their frequent correspondents. They can also put their mail on "hold", for example, while on vacation. The Post Office will store mail during the hold, instead of letting it overflow in the mailbox. These services are not available to large buildings and customers of a commercial mail receiving agency,[180] where mail is subsorted by non-Post Office employees into individual mailboxes.

Acquisitions and investments
This list is incomplete; you can help by expanding it.

Source:[32]

19981999
  • Alexa Internet a database company;[40]
  • Accept.com a financial services company;[41]
  • Drugstore.com 40% investment in 1999,[42] increased stake in 2000,[43] sold stake toWalgreens in 2011 for a 90% loss;[44]
  • GeoWorks, a wireless communications company, acquisition of a minority interest;[45]
  • Pets.com, purchased a 54 percent stake;[46]
  • LiveBid.com, which produced Internet-based auction software;[47]
  • e-Niche Incorporated, comprising:[48][49] Exchange.com, Bibliofind.com (hard-to-find book titles), and Musicfile.com (hard to find music titles)
  • HomeGrocer.com, a 35 percent stake in the online grocer;[50]
  • Gear.com, 49 percent stake[51] (the company was purchased by Overstock.com in 2000)
  • Tool Crib of the North, acquired the online and catalog sales division of the company in October 1999, selling a very wide variety of tools and home improvement items;[52]
  • Convergence Corporation, software to connect wireless devices to the Internet;[53]
  • MindCorps Incorporated, applications for web sites including online chats to web based databases;[54]
  • Della.com, gift registry, expert advice, and personalized gift suggestions, Amazon purchased a 20% stake[55] (in April 2000, the company merged with WeddingChannel.com[56])
  • Back to Basics Toys, catalog toy store[57] (sold to Scholastic in 2003[58])
  • Ashford.com, retailer of luxury products, Amazon acquired a 16.6 percent ownership;[59]
  • Leep Technology Inc., developer of on-line database query tools and CRM software.[60]
2003
  • Online music retailer CDNow.[61] By 2011, the website cdnow.com was defunct and in use by a different company.
2004200520062007
  • dpreview.com, a digital photography review website based in London; Brilliance Audio, the largest independent publisher of audiobooks in the United States.[69]
20082009201020112012201320142015InvestmentSubsidiaries
  • 2004: A9.com, a company focused on researching and building innovativetechnology.[104]
  • 2004: Lab126, developers of integrated consumer electronics such as the Kindle.
  • 2007: Endless.com, an e-commerce brand focusing on shoes.[105]
  • 2007: Brilliance Audio, the largest independent audiobook producer in the US.[106]

Amazon owns over 40 subsidiaries, including Zappos, Diapers.com, Kiva Systems, Goodreads, Teachstreet, and IMDb.[107]

Board of directors

As of November 2014, the board of directors is:[108]

Merchant partnerships

Until June 30, 2006, typing ToysRUs.com into a browser would bring up Amazon.com's "Toys & Games" tab; however, this relationship was terminated due to a lawsuit.[109]Amazon also hosted and managed the website for Borders bookstores but this ceased in 2008.[110] From 2001 until August 2011, Amazon hosted the retail website for Target.[111]

Amazon.com operates retail websites for Sears Canadabebe StoresMarks & Spencer,Mothercare, and Lacoste. For a growing number of enterprise clients, currently including the UK merchants Marks & Spencer, Benefit Cosmetics' UK entity, edeals.com, and Mothercare, Amazon provides a unified multichannel platform where a customer can interact with some people they call the retail website, standalone in-store terminals, or phone-based customer service agents. Amazon Web Services also powers AOL's Shop@AOL.

On October 18, 2011, Amazon.com announced a partnership with DC Comics for the exclusive digital rights to many popular comics, including SupermanBatmanGreen LanternThe Sandman, and Watchmen. The partnership has caused well-known bookstores like Barnes & Noble to remove these titles from their shelves.[112]

In November 2013, Amazon.com announced a partnership with the United States Postal Service to begin delivering orders on Sundays. The service, included with Amazon’s standard shipping rates, initiated in metropolitan areas of Los Angeles and New York due to the high-volume and inability to deliver timely, with plans to expand into DallasHouston,New Orleans, and Phoenix by 2014.[113]

LocationsHeadquarters
Amazon.com's former headquarters in the Pacific Medical Center building inBeacon Hill, Seattle

The company's global headquarters are in 14 buildings in Seattle's South Lake Unionneighborhood. The European headquarters are in Luxembourg's capital, Luxembourg City. In Seattle, as of 2012, a three-tower headquarters near Amazon's existing buildings with a capacity of 12,000 employees is under construction.[114]

Software development centers

While much of Amazon's software development occurs in Seattle, the company employs software developers in centers across the globe. Some of these sites are run by an Amazon subsidiary called A2Z Development.[115]

Customer service centersFulfillment and warehousing

Fulfillment centers are located in the following cities, often near airports. These centers also provide warehousing and order-fulfillment for third-party sellers:.[124] Amazon Fulfillment centers can also provide warehousing and order-fulfillment for third-party sellers for an extra fee. Third-party sellers can use Fulfillment by Amazon, or FBA, to sell on other platforms as well, such as eBay or their own websites.[125]

Warehouses are large and each has hundreds of employees. Employees are responsible for four basic tasks: unpacking and inspecting incoming goods; placing goods in storage and recording their location; picking goods from their computer recorded locations to make up an individual shipment; and shipping. A computer that records the location of goods and maps out routes for pickers plays a key role: employees carry hand-held computers which communicate with the central computer and monitor their rate of progress. A picker may walk 10 or more miles a day. In the United Kingdom initial staffing was provided byRandstad Holding and other temporary employment agencies. Some workers are accepted as Amazon employees and granted pension and shares of stock; others are dismissed. "When we have permanent positions available, we look to the top performing temporary associates to fill them."[126] Development of a high level of automation is anticipated in the future following Amazon's 2012 acquisition of Kiva Systems, a warehouse automation company.

Customer Service Center in Huntington, West Virginia
Amazon.co.uk warehouse inGlenrothes, Scotland, UK (now closed)
OtherClosed fulfillment, warehousing and customer service locations

These US distribution centers have been closed: SDC Seattle Distribution Center, located in Georgetown, just south of downtown Seattle; Red Rock, Nevada; Chambersburg, PennsylvaniaMunster, Indiana; and McDonough, Georgia.[142][143][144] From 2000[145]until February 2001, there was an Amazon customer service based in The Hague, Netherlands.[146][147]


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  61. Jump up^ The Cdnow Story: Rags to Riches on the Internet, by Jason Olim (Author), Matthew Olim(Author), Peter Kent (Author)
  62. Jump up^ "Amazon ups investment in China online shopping site". UK. Reuters. June 5, 2007. Retrieved January 1, 2010.
  63. Jump up^ Tedeschi, Bob (April 11, 2005). "Amazon Expands Into Book Printing"The New York Times. Retrieved January 1, 2010.
  64. Jump up^ "About". Mobipocket.com.
  65. Jump up^ "Franklin interest in company, retires shares"Philadelphia Business Journal. March 31, 2005. Retrieved June 14, 2010.
  66. Jump up^ "Amazon buys DVD-on-demand site"News (Com). Archived from the original on August 22, 2007. Retrieved August 3, 2007.
  67. Jump up to:a b O'Connor, Clare (May 26, 2014). "Amazon's Wholesale Slaughter: Jeff Bezos' $8 Trillion B2B Bet"Forbes. Retrieved June 21, 2014.
  68. Jump up^ "Wisconsin Technology Network: "Amazon acquires Madison-based Shopbop"". Wistechnology.com. February 27, 2006. Retrieved August 29, 2010.
  69. Jump up to:a b "amazon.com Acquires Brilliance Audio"Taume News. May 27, 2007. Archived from the original on July 4, 2007. Retrieved May 28, 2007.
  70. Jump up^ Bill Briggs (June 25, 2008). "Amazon weaves Fabric.com into its e-commerce quilt".Internet RetailerArchived from the original on July 21, 2010. Retrieved August 29, 2010.
  71. Jump up^ Fritz, Ben (December 15, 2008). "IMDb links up with Box Office"Variety. Archived fromthe original on October 26, 2013.
  72. Jump up^ Vancouver, The (August 2, 2008). "Amazon looks to fill niche with AbeBooks purchase". Canada.com. Retrieved August 29, 2010.
  73. Jump up^ Gonsalves, Antone. "Amazon Buys Social Network For Book Lovers". Informationweek.com. Retrieved August 29, 2010.
  74. Jump up^ Kawamoto, Dawn (October 22, 2008). "Amazon.com snaps up Reflexive Entertainment". news.cnet.com. Retrieved September 6, 2012.
  75. Jump up^ "Xinhuanet.com". News.xinhuanet.com. July 23, 2009. Retrieved August 29, 2010.
  76. Jump up^ Wauters, Robin (November 2, 2009). "Amazon Closes Zappos Deal, Ends Up Paying $1.2 Billion"TechCrunchArchived from the original on January 23, 2010. RetrievedJanuary 28, 2010.
  77. Jump up^ Stone, Brad (April 27, 2009). "Amazon Acquires Stanza, an E-Book Application for the iPhone"The New York TimesArchived from the original on April 29, 2009. RetrievedApril 27, 2009.
  78. Jump up^ "Image Recognition Startup SnapTell Acquired by Amazon Subsidiary A9.com".TechCrunch. June 16, 2009. Retrieved March 19, 2012.
  79. Jump up^ Etherington, Darrell (April 28, 2009). "Leading iPhone eBook Reader Stanza Acquired by Amazon"Gigaom. Retrieved September 10, 2013.
  80. Jump up^ Bilton, Nick; Stone, Brad (February 4, 2010). "Amazon Said to Buy Touch Start-Up"The New York Times. Retrieved March 27, 2010.
  81. Jump up^ "Woot". woot.com. June 30, 2010. Retrieved September 6, 2012.
  82. Jump up^ O'Dell, Jolie. "Amazon Acquires BuyVIP for Nearly $100M"Mashable. RetrievedOctober 31, 2014.
  83. Jump up^ Andriani, Lynn (November 18, 2010). "Amazon Acquires Toby Press Titles". Publishersweekly.com. Retrieved April 15, 2014.
  84. Jump up^ "Amazon Is To Take Full Control Of DVD And Game Rental-By-Post Firm Lovefilm".News. Sky. January 31, 2011. Retrieved August 4, 2011.
  85. Jump up^ Chirgwin, Richard (July 4, 2011). "Amazon buys book depository"The Register. Retrieved September 6, 2012.
  86. Jump up^ "Amazon Acquires Pushbutton". pushbutton.tv. July 28, 2011. Archived from the originalon April 14, 2012. Retrieved September 6, 2012.
  87. Jump up^ "Amazon Has Acquired Yap, the Closest Thing to a Siri Clone It Can Find"News. The Wall Street Journal. November 9, 2011. Retrieved November 9, 2011.
  88. Jump up^ Rusli, Evelyn (March 19, 2012). "Amazon.com Buys Kiva Systems for $775 Million"The New York Times. Retrieved March 19, 2012.
  89. Jump up^ Cook, John (February 2, 2012). "Exclusive: Amazon.com buys TeachStreet". geekwire.com
  90. Jump up^ "Sources Say Amazon Acquired Siri Like Evi App for 26M is a Smartphone Coming?".TechCrunch. April 18, 2013. Retrieved April 18, 2013.
  91. Jump up^ "Amazon has reportedly acquired Evi for voice-guided search ?"Engadget. April 17, 2013. Retrieved April 18, 2013.
  92. Jump up^ "Amazon Gets Into Voice Recognition, Buys Ivona Software To Compete Against Apple’s Siri"TechCrunch. Retrieved January 24, 2013.
  93. Jump up^ "Amazon Acquires Social Reading Site Goodreads, Which Gives The Company A Social Advantage Over Apple"TechCrunch. March 28, 2013. Retrieved March 29, 2013.
  94. Jump up^ "Amazon buys Liquavista from Samsung, launches Digital Currency"Reuters. May 13, 2013. Retrieved September 3, 2013.
  95. Jump up^ "Amazon Acquires Video Gaming Studio Double Helix Games"TechCruch. RetrievedFebruary 5, 2014.
  96. Jump up^ "Amazon Acquires Digital Comic Book Store Comixology"=TechCrunch.
  97. Jump up^ "Amazon Will Buy Twitch For Over $1 Billion"TechCrunch. Retrieved August 25, 2014.
  98. Jump up^ Orr Hirschauge (January 22, 2015). "Amazon to Acquire Israeli Chip Maker Annapurna Labs". Wall Street Journal. Retrieved January 23, 2015.
  99. Jump up^ Olsen, Stefanie (July 14, 2008). "Amazon invests in Engine Yard's cloud computing". News.cnet.com. Retrieved August 4, 2011.
  100. Jump up^ Isaac, Mike (December 2, 2010). "LivingSocial Receives $175 Million Investment From Amazon"Forbes. Retrieved September 6, 2012.
  101. Jump up^ Domainnamewire.com"Wow: Amazon.com buys .Buy for $4.6 million, .Tech sells for $6.8 million".
  102. Jump up^ Uttamujjwal.com".Buy Domain Sold to Amazon.com for $4,588,888".
  103. Jump up^ "Amazon India Investments".
  104. Jump up^ McCracken, Harry, "Amazon's A9 Search as We Knew It: Dead!"PC World. September 29, 2006. Retrieved September 6, 2012.
  105. Jump up^ Jonathan Birchall, New York, Amazon launches accessories brand in JapanFinancial Times. March 23, 2009. Retrieved September 6, 2012 (subscription required)
  106. Jump up^ Kawamoto, Dawn (May 23, 2007). "Amazon acquires Brilliance Audio". news.cnet.com. Retrieved September 6, 2012.
  107. Jump up^ "Amazon Jobs - Work for a Subsidiary". Archived from the original on August 1, 2014. Retrieved October 27, 2014.
  108. Jump up^ "Officers & Directors"Amazon. Retrieved November 4, 2014.
  109. Jump up^ E-Commerce Times: Toys 'R' Us wins right to end Amazon partnership., March 3, 2006
  110. Jump up^ Diane Oswald (May 27, 2008). "Borders Returns to Online Sales, Drops Amazon".International Business Times.
  111. Jump up^ "Target Launches Redesigned E-Commerce Website". Target Corporation. August 23, 2011. Retrieved September 6, 2012.
  112. Jump up^ Streitfeld, David (October 18, 2011). "Bookstores Drop Comics After Amazon Deal With DC"The New York Times.
  113. Jump up^ Barr, Alistair (November 11, 2013). "Amazon starts Sunday delivery with US Postal Service"USA Today. Retrieved November 25, 2013.
  114. Jump up^ Kirk Johnson; Nick Wingfield (August 25, 2013). "As Amazon Stretches, Seattle’s Downtown Is Reshaped"The New York Times. Retrieved August 26, 2013.
  115. Jump up to:a b Woo, Stu (July 1, 2011). "California Online Tax Law Pressures Amazon"The Wall Street Journal. Retrieved February 25, 2012.
  116. Jump up^ Novak, Shonda (November 12, 2014). "Sources: Amazon.com to bring 200-plus tech jobs to Austin"Austin-American Statesman. Retrieved April 23, 2015.
  117. Jump up^ Kirsner, Scott (December 23, 2011). "Amazon plans Cambridge office"Boston Globe. Retrieved February 22, 2012.
  118. Jump up^ Neibauer, Michael. "Amazon's Herndon employees will earn $114K on average". Retrieved June 18, 2015.
  119. Jump up^ Kirsner, Scott. "Amazon plans Irvine development center".
  120. Jump up^ "Charleston". a2z.com. Archived from the original on March 24, 2012. RetrievedFebruary 25, 2012.
  121. Jump up^ "San Luis Obispo". a2z.com. Archived from the original on March 3, 2012. RetrievedFebruary 25, 2012.
  122. Jump up^ "Amazon taps germany for engineers".
  123. Jump up^ Amazon chooses 1stream call center solutions for South Africa, Retrieved, February 1, 2012.
  124. Jump up^ Fulfillment by Amazon from the company's website
  125. Jump up^ [FBA - Multi-Channel Fulfillment FBM or FBA] Retrieved April 16, 2015.
  126. Jump up to:a b Sarah O’Connor (February 8, 2013). "Amazon unpacked: The online giant is creating thousands of UK jobs, so why are some employees less than happy?"Financial Times. Retrieved February 8, 2013.
  127. Jump up to:a b c d e f g h i j k l m n o p q r s t u v w x "Amazon Distribution Network".
  128. Jump up^ Manahan, Kim. "Construction on Amazon warehouse to start by next month - Middletown, DE". Middletown Transcript. Retrieved March 19, 2012.
  129. Jump up^ Amazon to start collecting sales tax from Maryland shoppers. Retrieved December 13, 2014
  130. Jump up^ "Amazon.com To Open Baltimore Distribution Center, Giving Area 1,000+ Jobs". Baltimore.cbslocal.com. October 22, 2013. Retrieved December 16, 2013.
  131. Jump up^ Mike Davis / The Times of Trenton. "Amazon's new mega-warehouse in Robbinsville ships first order - A sonic water jet system". NJ.com. Retrieved December 13, 2014.
  132. Jump up^ Swiatecki, Chad (20 August 2015). "E-commerce giant to hire 1,000 in new San Marcos facility"Austin Business Journal. Retrieved 2015-08-21.
  133. Jump up^ James, Andrea (August 19, 2008). "A peek at the quietly expanding AmazonFresh".Seattle Post-Intelligencer. Retrieved August 19, 2008.
  134. Jump up^ Gillie, John (May 5, 2011). "Amazon to open Sumner warehouse, hire several hundred".The News Tribune. Archived from the original on October 21, 2014. Retrieved February 23,2012.
  135. Jump up^ "Amazon.com preps to move into first Kenosha building - Milwaukee - Milwaukee Business Journal"Milwaukee Business Journal. October 6, 2014. Retrieved October 27, 2014.
  136. Jump up^ "Amazon to locate centre on Delta's Annacis Island". delta-optimist.com. RetrievedDecember 12, 2012.
  137. Jump up^ "Warehouse Deals address". Amazon.co.uk. Retrieved August 29, 2010.
  138. Jump up^ "Call for jobs to go to locals". Wales Online. May 24, 2007. Retrieved August 29, 2010.
  139. Jump up^ "Jobs boost as web warehouse opens". BBC News. April 16, 2008. Retrieved April 23,2010.
  140. Jump up^ Giacomo Dotta (October 27, 2011). "Amazon mette radici in Italia". Webnews.it. RetrievedSeptember 6, 2012.
  141. Jump up^ "Amazon otvára v Bratislave centrum podpory predaja, hľadá 200 ľudí". profimedia.sk. June 14, 2011. Retrieved August 4, 2011.
  142. Jump up^ Flach, Tim (April 28, 2011). "McClatchy, Thursday, April 28, 2011". Mcclatchydc.com. Retrieved August 4, 2011.
  143. Jump up^ amazon.com shuttering 3 US distribution centers, a March 2009 Computer World article
  144. Jump up^ Recent Layoffs at Area Technology Companies, a January 2001 SeattlePI articleArchived December 5, 2010 at the Wayback Machine
  145. Jump up^ Wolverton, Troy (January 13, 2000). "Amazon adds East Coast customer service center".CNET. Retrieved September 6, 2012.
  146. Jump up^ "Amazon.com Releases 2001 Second Quarter Results.". thefreelibrary.com. July 23, 2001. Retrieved September 6, 2012.
  147. Jump up^ Spector, Robert (2002). Amazon.com: Get Big Fast. HarperCollins. p. 243.ISBN 0066620422. Retrieved September 6, 2012.
  148. Jump up^ Arrington, Michael (August 1, 2007). "Remember Webvan? So Does Amazon".TechCrunch.
  149. Jump up to:a b c CLAIRE CAIN MILLER (September 26, 2012). "Amazon Starts a Shopping Site for the Environmental Crowd"The New York Times. Retrieved October 9, 2012.
  150. Jump up^ "Amazon.com Subscribe & Save". Amazon. Retrieved July 21, 2011.
  151. Jump up^ R. Jai Krishna (5 June 2013). "Amazon Launches Website in India"The Wall Street Journal. Retrieved 6 September 2015.
  152. Jump up^ "Amazon adds India to its risk factors". PTI. November 3, 2014.
  153. Jump up^ "The Fall of Facebook". (December 2014). The Atlantic, pp. 35.
  154. Jump up^ Spencer Soper (June 2, 2015). "Amazon Debuts Free Shipping on Small Goods, No Minimum Order"Bloomberg. Retrieved June 3, 2015. The service covers items that weigh 8 ounces (230 grams) or less, which usually cost no more than $10. Delivery will take four to eight business days from a new shipping hub in Florence, Kentucky, specifically stocked for the program dubbed Fulfillment by Amazon Small and Light.
  155. Jump up^ "Amazon's Ingenious Scheme to Undermine Black Friday"WIRED (in en-US).https://plus.google.com/+WIRED. Retrieved 2015-11-20.
  156. Jump up to:a b Weissmann, Jordan (March 13, 2014). "Amazon Is Jacking Up the Cost of Prime, and It's Still Cheap"Slate.comThe Slate Group. Retrieved May 9, 2014.
  157. Jump up^ "Amazon Prime". amazon.com. Retrieved September 6, 2012.
  158. Jump up^ Smith, Mat (January 8, 2013). "Amazon Prime arrives in Canada: Free two-day shipping, no Instant Video"EngadgetAOL. Retrieved May 9, 2014.
  159. Jump up^ Sawers, Paul (February 21, 2014). "Amazon Launches Prime Instant Video in UK & Germany"http://thenextweb.comThe Next Web. Retrieved May 9, 2014.
  160. Jump up^ "Amazon Adds Instant Videos to Amazon Prime". phx.corporate.ir.net. February 22, 2011. Retrieved September 6, 2012.
  161. Jump up^ Boog, Jason (November 3, 2011). "Kindle Owners’ Lending Library Unveiled"GalleyCat.
  162. Jump up^ Stone, Brad; Brustein, Joshua (March 13, 2014). "As It Warned, Amazon Boosts the Price of Prime"Bloomberg BusinessweekBloomberg L.P. Retrieved May 9, 2014.
  163. Jump up^ "Learn More About Amazon Prime"Amazon.com. Retrieved July 23, 2014.
  164. Jump up^ "Amazon Prime customers now get unlimited cloud storage for photos"The Verge.
  165. Jump up^ Ingrid Lunden (March 26, 2015). "Amazon Goes After Dropbox, Google, Microsoft With Unlimited Cloud Drive Storage". Retrieved March 30, 2015.
  166. Jump up^ "Wired.com". May 28, 2015.
  167. Jump up^ "Maismotores.net". April 23, 2015.
  168. Jump up^ McCormick, Rich. "Amazon says 20th birthday celebration will be bigger than Black Friday"The Verge. Retrieved 21 November 2015.
  169. Jump up^ "AmazonVideoUK Twitter Account: We've got a brand new ride.". July 30, 2015.
  170. Jump up^ "Kindle Books: Kindle Store : Nonfiction, Fiction, History, Advice & How-to, Business & Investing & More". Amazon.com. Retrieved July 23, 2011.
  171. Jump up^ "Don’t call it a tablet: the Kindle Fire reviewed". November 17, 2011. RetrievedDecember 9, 2014.
  172. Jump up^ "Kindle Fire HDX Tablets, Impressive Device At An Insanely Low Price By Amazon.com".CEOWORLD Magazine. September 25, 2013. Retrieved September 25, 2013.
  173. Jump up^ [1]ReadWriteTV.com, April 3, 2014
  174. Jump up^ Amazon's Fire TV Piles Into the Living RoomBusinessweek, April 2, 2014
  175. Jump up^ Woods, Ben October 27, 2014 The NextWeb "Amazon launches the Fire TV Stick, a $39 Chromecast rival"
  176. Jump up^ Streitfeld, David. [2] NewYorkTimes.com, June 18, 2014. "Fire Phone Immerses Users in Amazon’s World." New York Times, June 18, 2014
  177. Jump up^ "Amazon.com". Amazon.com. September 9, 2009. Archived from the original on August 28, 2010. Retrieved August 29, 2010.
  178. Jump up^ "amazon.com-News Release". Phx.corporate-ir.net. Retrieved August 29, 2010.
  179. Jump up^ "Amazon MP3 Frequently Asked Questions". Amazon.com. September 9, 2009.Archived from the original on August 28, 2010. Retrieved August 29, 2010.
  180. Jump up^ Cheng, Jacqui (August 6, 2007). "Amazon invests in social music site Amie Street". Ars Technica. Archived from the original on October 14, 2007. Retrieved September 26, 2007.
  181. Jump up^ "amazon.com Launches Public Beta of Amazon MP3". Home.businesswire.com. September 25, 2007. Retrieved August 29, 2010.
  182. Jump up^ Leeds, Jeff (December 28, 2007). "Amazon to Sell Warner Music Minus Copy Protection".The New York TimesArchived from the original on December 11, 2008. RetrievedJanuary 12, 2009.
  183. Jump up^ "Amazon Adds Fourth Major Record Label To DRM-Free Music Store"InformationWeek. January 10, 2008. Archived from the original on May 24, 2008. Retrieved January 12, 2009.
  184. Jump up^ Hansell, Saul (January 10, 2008). "Sony Drives Another Nail in the D.R.M. Coffin"The New York Times. Retrieved January 12, 2009.
  185. Jump up^ "Amazon MP3 Music Coming to UK'". Archived from the original on June 29, 2008. Retrieved February 1, 2008.
  186. Jump up^ Carrie-Ann Skinner (December 3, 2008). "iTunes-killer Amazon MP3 launches in the UK".PC Advisor. IDG. Retrieved February 7, 2014.
  187. Jump up^ "E-Books Top Hardcovers at Amazon"The New York Times. July 19, 2010. Archivedfrom the original on July 21, 2010. Retrieved July 19, 2010.
  188. Jump up^ Amazon.com (May 23, 2013). "Developers Can Now Distribute Apps in Nearly 200 Countries Worldwide on Amazon - Amazon Mobile App Distribution Blog". Developer.amazon.com. Retrieved November 27, 2013.
  189. Jump up^ Kyle Orland, Gamasutra. "Amazon Launches Mac Download Store To Compete With Apple." May 26, 2011. Retrieved May 31, 2011.
  190. Jump up^ "Amazon launches its own digital music service"MSN News. January 10, 2013. RetrievedJanuary 11, 2013.
  191. Jump up^ Ian Paul @ianpaul. "Amazon's Kindle MatchBook turns past print purchases into low-cost ebooks". Techhive.com. Retrieved December 16, 2013.
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  193. Jump up^ "Kindle MatchBook". Amazon.com. Retrieved December 16, 2013.
  194. Jump up^ "Amazon Snaps Up Video Game Provider Reflexive".
  195. Jump up^ Li, Anita. "Amazon Launches Game Studio, Gives Zynga Competition". Mashable.
  196. Jump up^ Andrew Webster (November 1, 2012). "Amazon launches its first mobile game, 'Air Patriots,' for iOS and Android"The Verge. Vox Media, Inc. Retrieved February 7, 2014.
  197. Jump up^ Sarah Perez (February 6, 2014). "Amazon Acquires Video Gaming Studio Double Helix Games"TechCrunch. AOL, Inc. Retrieved February 7, 2014.
  198. Jump up^ "Why it makes sense for Amazon to buy Twitch"The Verge. August 25, 2014. RetrievedAugust 26, 2014.
  199. Jump up^ "A Letter from the CEO, August 25, 2014"Twitch Blog. Twitch Interactive. August 25, 2014. Retrieved August 25, 2014.
  200. Jump up^ Wawro, Alex (August 25, 2014). "Amazon to acquire Twitch"GamasutraUBM plc. Retrieved August 25, 2014.
  201. Jump up^ Sikka, Puneet. "Amazon buys Twitch to take on Netflix and Google"Market Realist. Market Realist, Inc. Retrieved September 2, 2014.
  202. Jump up^ "Amazon to sell Warhol and Dali in online venture"BBC News. August 7, 2013. RetrievedAugust 8, 2013.
  203. Jump up^ Wetherbe, Jamie (August 6, 2013). "Amazon Art launches with masterpieces by Andy Warhol, Monet"Los Angeles Times. Retrieved August 8, 2013.
  204. Jump up^ "Amazon India may start offering music, movie and video streaming services in India". The Economic Times. Retrieved January 2, 2015.
  205. Jump up to:a b US Trademark registrations numbered 3216667 and 3266840/3266847, issued March 6, 2007 and July 17, 2007
  206. Jump up to:a b Trademark Electronic Search System from the USPTO, supplying "PINZON" as the search term
  207. Jump up^ AmazonBasics, official website.
  208. Jump up^ Darren Murph (September 20, 2009). "AmazonBasics: Bezos and Co. starts private-label consumer electronics line". engadget.com. Retrieved September 6, 2012.
  209. Jump up^ "Lady Gaga’s $0.99 Album Download Overwhelms Amazon"Mashable. May 23, 2011.
  210. Jump up^ Amazon.com"Self-Publish with Us". Amazon.com. Retrieved May 14, 2013.
  211. Jump up^ Barr, Jeff (August 25, 2006). "Amazon EC2 Beta"Amazon Web Services Blog. RetrievedMay 27, 2014.
  212. Jump up^ "Amazon Web Services Launches Amazon EC2 for Windows". Amazon.com. October 23, 2008. Retrieved May 27, 2014.
  213. Jump up^ Mlot, Stephanie (August 21, 2012). "Amazon Launches Glacier Cloud Storage Service". PCMag.com.
  214. Jump up^ Panzarino, Matthew. (March 4, 2013) Amazon Launches Mobile Ads API. Thenextweb.com. Retrieved on 2013-07-21.
  215. Jump up^ "Just how big is Amazon’s AWS business? (hint: it’s absolutely massive)". Geek.com. Retrieved December 22, 2014.
  216. Jump up^ Justice, Glen (November 6, 2004). "Kerry Kept Money Coming With the Internet as His ATM"The New York Times. Retrieved February 2, 2013.
  217. Jump up^ More than $43 Million Raised by Consumer Programs for Red Cross Tsunami Relief,American Red Cross press release, January 21, 2005.
  218. Jump up^ Shop Amazon Smile to Benefit Senior Services. Retrieved January 28, 2015.
  219. Jump up^ "Amazon Local: Media Room". Local.amazon.com. Retrieved December 5, 2013.
  220. Jump up^ Pascal-Emmanuel Gobry (June 2, 2011). "Amazon.com: Amazon Local Is Its Foray Into The Daily Deal Space"Business Insider. Retrieved January 31, 2013.
  221. Jump up^ "Amazon Local daily deal service launched in UK"BBC News. August 29, 2012. Retrieved April 22, 2014.
  222. Jump up^ Dillow, Clay (July 9, 2009). "AmazonWireless Offers Phones and Plans, Minus the Cellular Store"Fast Company. Retrieved September 7, 2009.
  223. Jump up^ Jackson, Rob (July 9, 2009). "Amazon launches AmazonWireless.com". Phandroid.com. Retrieved September 7, 2009.
  224. Jump up^ Katherine P. Harvey. "AmazonFresh rolls into San Diego"U-T San Diego.
  225. Jump up^ Jay Greene (31 March 2015). "Amazon Gizmo Makes Order as Easy as Pushing a Button"The Seattle Times. Retrieved 1 October 2015.
  226. Jump up^ Strange, Adario. "Amazon Unveils Flying Delivery Drones on '60 Minutes'"Mashable. Retrieved December 1, 2013.
  227. Jump up^ Hickey, Matt. "Meet Amazon Prime Air, A Delivery-By-Aerial-Drone Project"Forbes. Retrieved December 1, 2013.
  228. Jump up^ Pierce, David. "Delivery drones are coming: Jeff Bezos promises half-hour shipping with Amazon Prime Air"The Verge. Vox Media. Retrieved December 1, 2013.
  229. Jump up^ "Amazon Prime Air". Amazon.com. September 1, 2013. Retrieved April 15, 2014.
  230. Jump up^ "Amazon Prime Air: Delivery by Drones Could Arrive As Early as 2015 - Yahoo". Gma.yahoo.com. December 2, 2013. Retrieved December 16, 2013.
  231. Jump up^ "E-commerce giant Amazon seeks FAA nod for testing drones"Seattle Bulletin. RetrievedJuly 11, 2014.
  232. Jump up^ "Prime Now". Wired. Retrieved December 22, 2014.
  233. Jump up^ Amazon’s One-Hour Delivery Service Goes Live Across Manhattan. Retrieved February 17, 2015
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  236. Jump up^ Andre Revilla (May 18, 2015). "Amazon takes the NYC subway to shorten delivery times".Digital Trends. Retrieved May 19, 2015.
  237. Jump up^ Lomas, Natasha (June 30, 2015). "Amazon Takes Prime Now Outside U.S., Opens One-Hour Delivery In London". TechCrunch. Retrieved July 14, 2015.
  238. Jump up^ Lomas, Natasha (August 6, 2015). "Amazon expands Prime Now one-hour deliveries to Birmingham". ngadget. Retrieved August 6, 2015.
  239. Jump up^ Konzak, Lindsay (April 23, 2012). "3 Observations on Amazon's New Industrial Marketplace, AmazonSupply.com". Modern Distribution Management. Retrieved June 21, 2014.
  240. Jump up^ Jack Schofield (26 January 2007). "Amapedia – Amazon to Take on Wikipedia"The Guardian. Retrieved 1 October 2015.
  241. Jump up^ "And the Lights Go Up on SoundUnwound!". Soundunwoundblog.com. September 1, 2008. Retrieved August 29, 2010.
  242. Jump up^ Amazon Webstore Pricing - Find the Plan That Fits Your Business. Webstore.amazon.com. Retrieved on August 16, 2013.
  243. Jump up^ "Amazon Webstore Implementation Solution Providers". Webstore.amazon.com. Retrieved December 16, 2013.
  244. Jump up^ Sikka, Puneet. "Amazon launches a credit card reader to tap the vast physical retail market"Market Realist. Market Realist, Inc. Retrieved September 29, 2014.
  245. Jump up^ Amazon to let shoppers bargain for lower prices with new make an offer option. Retrieved December 9, 2014.
  246. Jump up^ Ben Kepes (January 28, 2015). "Amazon Changes The Game Again--AWS Introduces WorkMail"Forbes.
  247. Jump up^ Dave Smith (March 30, 2015). "Now you can book a plumber or house cleaner on Amazon in 60 seconds"Forbes.
  248. Jump up^ By Sarah Perez, TechCrunch. “Amazon Expands Its Travel Footprint With New "Local Getaways" Site, Amazon Destinations.” April 21, 2015. April 21, 2015.
  249. Jump up^ url=http://www.nytimes.com/2015/10/08/business/amazon-challenges-etsy-with-strictly-handmade-marketplace.html
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Notable businesses founded by former employees

A number of companies have been started and founded by former Amazon employees.[318]

See also